Assistant Operations Manager

• Assist the Operations Manager in overseeing the daily operations of arcade centres and IP-themed pop-up stores.
• Supervise and coordinate retail staff to ensure smooth daily operations and service quality.
• Monitor store performance, sales targets, inventory levels, and daily operational reports.
• Ensure proper store opening and closing procedures, cash handling, and daily operational checks.
• Maintain store cleanliness, product displays, merchandising standards, and overall store presentation.
• Assist in staff scheduling, attendance monitoring, training, and task allocation.
• Coordinate stock replenishment, inventory control, stocktaking, and product arrangements.
• Assist in planning and executing promotional campaigns, events, and special activities.
• Ensure staff compliance with company SOPs, operational guidelines, and safety standards.
• Identify operational issues, handle customer feedback, and implement improvements where necessary.
• Liaise with suppliers, contractors, and internal departments to support daily operations.
• Perform other operational and management duties as assigned.

Requirements

• Diploma/Degree in Business Administration, Retail Management, Operations Management, or a related field.
• Preferably 1–3 years of experience in retail operations, store management, or a related role.
• Experience in supervising staff and managing daily retail operations.
• Good leadership, communication, and problem-solving skills.
• Strong organisational skills with the ability to multitask and manage priorities.
• Responsible, proactive, detail-oriented, and able to work independently.
• Proficient in Microsoft Office and basic reporting.
• Willing to work on weekends, public holidays, and flexible shifts when required.
• Able to work in a fast-paced retail and entertainment environment.
• Experience in arcade centres, pop-up stores, or event operations is an advantage.

Skills

Retail Operations, Leadership, Teamwork, Retail Experience, Time Management