Analyst, Quality Assurance
Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact on Our Mission
As a QA Analyst, you will play a key role in strengthening Zocdoc’s quality ecosystem by ensuring that every issue entering our engineering pipeline is accurate, validated, reproducible, and data-backed.
Partnering closely with QA Engineers, Product Engineers, and cross-functional teams, you will transform raw triage data into actionable insights - improving product quality, accelerating issue resolution, and enabling better decision-making.
By driving structured triage processes, reporting automation, and analytical insights within the Triage & Reporting Pod, you will directly impact the reliability of our product and the efficiency of our teams, ultimately helping patients access care with ease.
You’ll Enjoy This Role if You Are…
- A detail-oriented, data-driven problem solver
- Curious and investigative by nature
- Someone who enjoys structured processes and improving them
- A strong communicator who thrives in collaboration
- Excited about automation, reporting, and AI-assisted analysis
Motivated by uncovering patterns, trends, and root causes
- A self-starter who enjoys diving deep into issues and data
Your Day to Day Includes…
Triage Operations & Issue Validation
- Reviewing, reproducing, and validating all reported issues for accuracy and completeness
- Determining root ownership using internal tools, logs, and monitoring data
- Ensuring only well-documented, reproducible issues progress to Embedded QA or Product Engineering
- Maintaining structured triage workflows and meeting SLAs during coverage windows, including night triage rotation
Data Collection, Automation & Reporting
- Automating periodic data pulls and dashboards from Jira and QA systems
- Developing scripts/tools to streamline triage and reporting workflows
- Analyzing triage trends (volume, ownership, product areas, resolution, patterns)
- Preparing weekly, monthly, and quarterly triage reports with insights and recommended actions
Insight Generation & Quality Decision Support
- Identifying recurring issue patterns and high-impact problem areas
- Surfacing data-backed insights to guide product quality improvements
- Partnering with QA Engineers and Embedded QAs to provide quality intelligence and documentation support
Process & Reporter Enablement
- Creating and maintaining triage playbooks, reusable queries, and data templates
- Identifying reporter friction points and proposing training or documentation improvements
- Supporting QA enablement, knowledge-sharing, and process optimization efforts
AI-Driven Analytics & Predictive Quality
- Collaborating on AI-based reporting, predictive triage, and anomaly detection
- Helping shape future AI-assisted decision-making frameworks within the po
You’d Be Successful in This Role if You Have…
- Bachelor’s degree in Computer Science, Engineering, Data, or a related field
- 2+ years of work experience
- Strong analytical skills and root cause identification ability
- Exposure to Jira querying, SQL, Google Sheets, or App Scripts
- An inclination toward automation and data-driven problem-solving
- Excellent written and verbal communication skills
- Ability to work independently, prioritize effectively, and manage SLAs
- Familiarity with QA processes, triage workflows, and issue lifecycle
- Bonus: experience with AI/ML tools, scripting, dashboards, Snowflake
Skills & Competencies
Technical
- Jira querying
- SQL basics
- Scripting / automation inclination-Claude Code basics
- Google Sheets, App Scripts, dashboarding tools
Analytical
- Trend identification, data correlation
- Root cause analysis
- Data visualization and reporting accuracy
Collaboration
- Cross-team communication
- Clear documentation
- Proactive feedback loops
Process
- Agile QA processes
- Triage workflows
Prioritization & SLA management
Growth Mindset
- Curious and self-motivated
- Eager to learn automation & AI-driven analytics
Continuous improvement mindset
Benefits
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks - think catered lunch every day, Ping Pong, etc.
- Daycare/creche facility for kids
- L&D offerings + a free LinkedIn Learning account
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave (over 5 years)
- Annual sponsored health checkups
About Us:- Learn more at:https://www.zocdoc.com/about/
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.