Sr Service Delivery Engineer

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

This position is within the Lodging, Ground and Sea Product Support & Consulting Services Organization. This analyst will work closely with Product Management, Supplier Sales Account Management as well as the Global Product Development Group (GPD). Additionally, the role requires customer liaison duties with customer technical teams.

Research and analyze application systems to develop an understanding of internal and/or external customer business requirements for the development of system solutions to existing system performance issues and applications for new systems. Provide technical support to the Associate Help Desk as required during the troubleshooting process. Track and communicate status of problems and bugs; revise documentation of system revisions and modifications, as needed. May provide technical assistance to less experienced application system analysts.

Provide testing and implementation activities for multiple types of connectivity platforms for Lodging, Ground and Sea Suppliers involving such things as test scripts, problem logs, customer coordination and communication, status calls, testing and sign off.

The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role and Responsibilities:

• Customer Orientation: Meets the expectations and requirements of both internal and external customers
• Problem Solving: Uses rigorous logic and methods to troubleshoot and solve difficult problems with effective solutions
• Analytical/Logical Reasoning: Uses reasoning to identify logical connections and conclusions
• Documentation: Enters, transcribes, records, stores or maintains information in written or electronic form
• Systems Analysis: Understands how a system should work and how changes in conditions, operations, and the environment will affect outcomes, knowledge of products and system architecture
• Research and Analysis: Uses a variety of methods to examine and explore issues and identify relevant themes
• Communication: Structures communication and conveys ideas and information clearly, both verbally and in writing
• Teamwork: Promotes global cooperation, collaboration and partnerships between individuals and groups
• Personal excellence: Committed to and actively works towards continuous improvement, personal leadership, and meeting or exceeding goals
• Technical Skills:
  • Hands on experience in QA Automation (Selenium, SOAP and REST etc.). Knowledge on QA Automation framework will be a plus.
  • Knowledge on APIs - SOAP (XML) vs REST (JSON) - How to use, debug
  • Working knowledge in Databases, CRUD operations using SQL
  • Working knowledge using POSTMAN tool for web services testing and debugging.
  • Review and analyze log files and Data Analytics.
  • product support specialist
  • product support analyst
  • systems integration engineer
  • technical support
  • customer service
  • customer training
  • sales support

Qualifications and Education Requirements:

• Minimum High School diploma, University student or graduate. Technical experience strongly desired
• Demonstrates good time management and priority setting skills
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handling complexity
• Proficient English and Spanish written and oral communication skills
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• Travel Industry background is desired.
• Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
• ITIL/ XML/ SQL/ API Programming
• Experience using Salesforce CRM tool

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
• Daily meal allowance
• End of Year Break
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.