Senior Manager, AI Enablement & Organizational Change

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role  

We are looking for a Senior Manager, AI Enablement & Organizational Change to join our team. This is a San Jose, CA role, reporting to the VP, Digital Employee Experience in the IT Digital Employee Experience department. The Senior Manager, AI Enablement and Organizational Change will lead programs that help employees successfully adopt new technologies, AI capabilities, and ways of working. 

The role will manage a team responsible for organizational change management across major IT initiatives, employee technology communications, general productivity AI enablement, and function-specific AI adoption, partnering across IT and the business to drive engagement, readiness, adoption, and measurable outcomes.

What you’ll do (Role Expectations)

• Lead scalable AI enablement and adoption programs that help employees build skills, confidence, and behaviors to effectively use general productivity AI, including learning experiences, campaigns, communities, leader enablement, and adoption measurement
• Partner with functional and technology leaders to understand business needs, identify high-value AI use cases, and develop tailored enablement approaches to integrate AI into workflows
• Drive organizational change for strategic IT programs, including stakeholder engagement, change impact assessments, readiness planning, communications, training, adoption, and reinforcement
• Manage employee-facing IT change communications and engagement programs, translating technology changes into clear, relevant, and actionable experiences
• Build and manage a high-performing team focused on AI enablement, organizational change, and communications while establishing repeatable methodologies, measurement practices, and scalable cross-functional workflows

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, viewing complex dynamic environments as raw material to build something meaningful.
• You act like an owner with a strong bias for action, operating with integrity and seamlessly navigating between high-level strategy and hands-on execution.
• You are a high-trust collaborator who gives and receives candid feedback with clarity and respect to build trust and elevate team performance.
• You possess a true growth mindset and purpose-driven focus, continuously developing yourself and actively seeking feedback to become a stronger partner.
• You think at scale, connecting daily execution to the broader mission while building enduring solutions, processes, and teams for a global organization.

What We’re Looking for (Minimum Qualifications)

• Demonstrated fluency with generative AI and emerging AI technologies, with experience translating AI capabilities into practical employee use cases, workflows, enablement programs, or adoption strategies
• 8+ years of experience in organizational change management, technology adoption, employee enablement, communications, or learning, with demonstrated experience leading complex enterprise-wide change initiatives
• Proven experience developing and executing organizational change strategies for major technology or digital transformation programs, including stakeholder engagement, change impact and readiness, communications, learning, adoption, and reinforcement
• Strong executive communication and cross-functional influence skills, with demonstrated ability to translate complex technology and business concepts into clear, compelling, and actionable experiences for diverse audiences
• 3+ years of experience leading and developing teams and building scalable programs, frameworks, and operating models, with the ability to use adoption data, employee insights, and business outcomes to measure impact and continuously improve programs

What Will Make You Stand Out (Preferred Qualifications)

• Experience designing or scaling enterprise AI adoption and enablement programs, including role-based or function-specific use cases, learning programs, communities of practice, champion networks, or leader-led adoption strategies
• Experience leading organizational change for complex, global technology transformations involving multiple stakeholder groups, significant workflow changes, and executive-level visibility
• Formal change management training or certification (such as Prosci), along with demonstrated experience using adoption metrics, employee insights, and business outcomes to measure program effectiveness

#LI-DY1 #LI-SanJose

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$172,000—$215,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits  here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.