Senior Engineer, Core Warehouse (EWM)

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role:

Key hands-on functional expert responsible for configuring SAP EWM system. Will translate daily operational needs into robust system configurations, troubleshoot real-time interface and queue issues (SIQ), and execute validation testing.

This role is execution-focused, supporting the Principal and Senior Principal Engineers in delivering stable, compliant, and efficient warehouse operations.

What You’ll Do:

System Configuration & Execution:

• Perform hands-on configuration of core SAP EWM functional modules, including Inbound Processing, Quality Inspection Engine (QIE), Outbound Wave Management, Picking/Packing, and Internal Warehouse Movements (Replenishment, Physical Inventory).

Daily Queue Management & SIQ Triage:

• Actively monitor, troubleshoot, and resolve daily transactional bottlenecks, including Stuck-in-Queue (SIQ) errors, qRFC/tRFC failures, and IDoc/EDI processing issues.
• Partner with the product teams, business operations and technical ABAP teams to resolve stuck in queues or SIQ.

Functional Documentation & Business Analysis:

• Conduct business process mapping and draft clear, detailed Functional Specifications (FS) for custom developments, enhancements, and reports.
• Collaborate with business key users to understand operational challenges and suggest standard SAP EWM solutions to minimize customization.

CSV, Testing & Audit Compliance:

• Participate in formal change control processes (CCR), ensuring all system changes are thoroughly assessed, tested, and documented.

User Training & Support:

• Develop training materials and deliver hands-on system training to key users and warehouse operators.
• Provide reliable Tier-2/3 production support, performing root cause analysis on system incidents.

What will make you successful:

Must-Have:

• Configuration skills in SAP EWM Inbound, Outbound, and Internal.
• Practical, hands-on experience troubleshooting qRFCs and SIQ queues.
• Demonstrated experience in writing Functional Specifications and executing structured test scripts.

Advantage to Have:

• Basic ABAP Debugging: Ability to navigate ABAP code, set breakpoints, and analyze system dumps to assist developers in troubleshooting.
• Experience in healthcare, pharmaceutical, or regulated distribution environments.

What we offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.