RefundPolicy
Alion offers a free plan and paid subscriptions, one-time screening credits and optional add-ons such as promoted job posts. This Refund Policy describes the conditions under which payments made through the Services can be refunded. Capitalized terms that are not defined here have the meaning given to them in our Terms of Service.
Because our free plan lets you evaluate the core features before you pay, all purchases are considered final unless a mandatory consumer-protection law in your jurisdiction provides otherwise, or one of the specific cases described below applies. Where applicable law grants you a statutory right to cancel or a cooling-off period, that right always takes precedence over this policy.
Payments on Alion are handled by third-party payment processors that take and manage your payment on our behalf; their own terms may also apply to your purchase. Refunds approved under this policy are processed back to your original payment method.
Paid subscriptions (Pro and Premium) are billed in advance for the selected period of one, three or twelve months. You can start on the free plan and upgrade at any time, so you always have a way to try the product before committing to a paid plan.
New subscriptions
If you are unhappy with a first-time paid subscription, you may request a full refund within fourteen (14) days of the initial purchase, provided the paid features have not been used beyond a reasonable evaluation. A refund request after substantial use of paid-only features may be declined or reduced on a pro-rata basis.
Renewals
Paid subscriptions do not renew automatically. When a period ends, your account simply returns to the free Start plan and you decide whether to buy another period - there are no automatic charges and no unexpected renewals. If you were nonetheless charged for a period you did not intend to buy, contact us within seven (7) days of the charge and we will review a refund for the unused period.
Cancellation
You can stop using a paid plan at any time. Because nothing renews automatically, there is nothing to cancel to avoid future charges; you keep access to the paid features until the end of the period you have already paid for, after which the account returns to the free plan.
Upgrades and proration
When you upgrade between paid plans, the unused value of your current plan is credited toward the new one, so you are not charged twice for the same period. Moving to a lower plan takes effect once the current period ends and does not generate a refund for the difference in the current period.
AI Screening credits and other consumable balances are digital goods that are delivered instantly to your account. Monthly credits included with a subscription are part of that subscription and are not separately refundable.
- Unused credits - a bundle of purchased credits that has not been used at all may be refunded within fourteen (14) days of purchase.
- Partially used credits - once you have started spending a credit bundle, the used credits are non-refundable; we may refund the remaining unused credits at our discretion.
- Expired credits - credits that have expired according to your plan terms cannot be refunded or reinstated.
A screening is considered used as soon as a report has been generated, because the underlying analysis and third-party processing costs are incurred at that moment.
Optional add-ons, such as promoting a job post to the top of search results, take effect immediately and run for a fixed period. Once a promotion has started to display, it is generally non-refundable because the placement has already been delivered.
If an add-on could not be delivered because of a technical fault on our side (for example, the promotion never became visible), contact us and we will either re-run the promotion or refund the amount you paid for it.
We are happy to issue a refund where a purchase clearly did not deliver what was promised. Refunds are generally available when:
- you were charged twice for the same purchase or charged in error;
- a paid feature was unavailable for a prolonged period due to a fault on our side and we could not restore it in a reasonable time;
- you cancelled during a statutory cooling-off period that applies to you by law;
- a first-time subscription is returned within the fourteen (14) day window described above without substantial use of paid-only features.
Refunds are generally not available when:
- the paid features worked as described and you simply changed your mind after substantial use;
- screening credits or promotions have already been consumed or delivered;
- the account was suspended or terminated for a breach of our Terms of Service;
- the request is made after the applicable time window has passed.
To request a refund, contact us at [email protected] from the email address associated with your account, and include your account details, the purchase you are referring to, the approximate date of the charge and the reason for your request. Providing the transaction identifier from your payment receipt helps us locate the charge faster.
We aim to acknowledge refund requests within three (3) business days and to resolve eligible requests within fourteen (14) days of approval. Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it may take several additional business days for the funds to appear on your statement.
If a payment was made through a third-party app store or payment provider, that provider's own refund rules may also apply, and in some cases you may need to request the refund directly through them.
If you believe you have been charged incorrectly, please contact us first so we can resolve the issue quickly. Opening a chargeback or payment dispute before contacting us may lead to a temporary suspension of the affected account while the dispute is investigated. We keep records of purchases and usage to help resolve disputes fairly for both sides.
We reserve the right, in our sole discretion, to change, modify, add, or remove portions of this Refund Policy at any time. Any changes will be effective immediately upon posting to this page, and the version in effect at the time of your purchase governs that purchase. Please review this Refund Policy before every purchase so you are aware of the current conditions.
If you have any questions about this Refund Policy or a specific charge, contact us using the details in How to Request a Refund and we will be glad to help.