Searching, reading jobs and applying on Alion are free. Paid tools - tailored resumes, contacts, AI search, AI screening, featured job posts and similar - are paid in credits. One credit costs $0.10. Credits are bought by card or with crypto from $10, or come every month with a Pro or Premium subscription. A new account may receive welcome credits once.

Card payments and subscriptions are processed by Dodo Payments, which acts as the merchant of record; crypto payments are processed by NOWPayments. Their own terms may also apply. Where a mandatory consumer-protection law gives you a right to cancel or a cooling-off period, that right always takes precedence over this policy.

01 - Credits
Bought, Welcome andSubscription Credits
  • Bought credits never expire. Within fourteen (14) days of a purchase, the unused part of that purchase can be refunded: if you bought 100 credits for $10 and spent 30, we return $7.
  • Spent credits are not refundable once the action they paid for was delivered. If an AI action fails, its credits are returned to your balance automatically.
  • Welcome credits and subscription credits are not money: they cannot be refunded, exchanged for money or transferred to another account.

Credits are tied to your account. They have no cash value outside Alion.

02 - Subscriptions
Pro and PremiumSubscriptions

Pro and Premium are paid by card, Apple Pay or Google Pay and renew automatically every month until you cancel. Tax is added at checkout where it applies. Each paid month tops your credit balance up to the level of your plan; credits above that level are not added.

Cancellation

You can cancel at any time on the Billing page before the next charge. The plan and your credits stay until the end of the month you paid for; after that there are no further charges and no monthly top-up.

Refunds of a subscription payment

A subscription payment can be refunded within fourteen (14) days if none of the credits that payment added to your balance were spent. After that, or once those credits were used, the payment is final.

Changing plans

Moving from Pro to Premium takes effect immediately and is charged at the full Premium price; the rest of the Pro month is not refunded. Moving from Premium to Pro takes effect at your next billing date.

03 - Errors
Duplicate andWrong Charges

If you were charged twice for the same purchase, charged in error, or a paid feature was unavailable for a long time because of a fault on our side, we refund the charge in full.

04 - Process
How to Requesta Refund

Write to [email protected] from the email address of your account and include the date and amount of the payment. Card refunds are returned to the card through Dodo Payments; it may take several business days for your bank to show them. Crypto refunds are sent back in the same currency, less the network fee. When a refund is made, the credits it covered are removed from your balance.

05 - Chargebacks
Disputes andChargebacks

Please contact us before opening a dispute with your bank: most issues are solved faster that way. While a dispute is open, the credits bought with the disputed payment are frozen and a disputed subscription is cancelled. If the dispute is resolved in our favour, the frozen credits are returned.

06 - Updates
Changes to ThisRefund Policy

We may change this policy from time to time; changes take effect when posted on this page. The version in effect at the time of your purchase governs that purchase.