Adeola Adeyeye
Customer Service Representative
Overview
Customer Service Representative with experience supporting customers in digital financial/payment services and customer support for network-related services. Handles inquiries, complaint resolution, issue investigation, follow-ups, and maintains accurate customer records using CRM/ticketing tools. Also completed a graduate internship (NYSC) supporting administrative operations and documentation.
Timeline
Customer Service Representative
·
Middle
STAD Networks
·
Full-Time
Managed customer inquiries, complaints, and service requests in a customer-focused manner. Investigated concerns, provided resolutions based on available information and procedures, and followed up on unresolved cases. Maintained accurate customer records and documentation and collaborated with team members for issues needing escalation.
Graduate Intern (NYSC)
·
Junior
The Polytechnic Ibadan
·
Internship
Supported administrative and operational activities for assigned personnel while following established procedures. Assisted with documentation, record management, information processing, and routine departmental tasks. Communicated with staff and the public, maintaining accuracy and confidentiality when handling sensitive information.
Customer Service Representative
·
Middle
Kobora Pay
·
Full-Time
Provided customer support for digital financial and payment-related services through inquiries and service requests. Investigated reported issues, determined the nature of problems, and assisted with resolutions or escalations when required. Communicated clearly with customers about requests and transaction concerns and maintained accurate records to support follow-up.
Job preferences
- Work permits
- Nigeria
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