Aleksandra Nazimova

Gathered and translated business needs from internal stakeholders into functional requirements for development teams. Led a redesign of an internal CRM, including user scenarios, requirements, delivery coordination, and acceptance. Designed workflows and user scenarios aligned to business processes. Coordinated between stakeholders, Product, and engineering/QA to ensure releases matched requirements.

Managed affiliate relationships and supported partner growth through ongoing monitoring and collaboration. Analyzed partner performance metrics to identify opportunities for improved processes and cooperation. Produced analytical reports and recommendations for internal decision-making. Coordinated communication between partners and internal teams while helping resolve operational issues.

Managed enterprise customer relationships across the customer lifecycle, serving as the primary contact for operational and technical requests. Coordinated complex client issues with Product, Engineering, and QA, including requirements extraction from customer feedback. Supported onboarding and adoption of product functionality for enterprise accounts. Handled high-priority incidents by coordinating internal resolution efforts and maintaining structured client communication.

Supported brokerage clients and handled operational requests as a point of contact. Worked with client managers to resolve complex and non-standard client issues through internal coordination. Prepared and processed financial and legal documentation for client operations. Supported clients through account-related and operational processes.