Alex Kyewalyanga
Technical Support Specialist
6+ years exp
2+ projects
SQL
Active 9 days ago
+256 (700) 815796 Invite to interview
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Overview
Technical skills
Timeline
Roles
Overview
IT support and systems background across junior IT, system administration, and technical support leadership. Experience includes incident handling with SLA-focused operations, Active Directory and Microsoft 365 user administration, server and endpoint management, backup/restore testing, VMware operations, and networking and security support. Also supported end-user training and documentation for service quality improvements.
Technical skills
SQL• Middle • 6y+ • 2 projects
Databases
PostgreSQL• 6y+ • 2 projects
DevOps
Incident Management• 6y+
SLI/SLO/SLA• 6y+
VMWare• 6y+ • 2 projects
Cloudflare
Timeline
Team Leader - Technical Support
•
Lead
Komusoft Solution Ltd
•
Full-Time
Provided first-line IT support across country and field offices, handling onsite and remote troubleshooting for hardware, software, and networking while keeping downtime minimal. Performed routine maintenance, monitoring, upgrades, installations, and migrations for servers, networks, and systems. Supported end-user training with guides and documentation, maintained incident and configuration records, and managed IT asset inventory and deployment including procurement support.
Incident Management
Assistant IT Officer
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Middle
Komusoft Solution Limited
•
Full-Time
Led end-to-end incident management for major and high-severity incidents, coordinating cross-functional response teams to meet SLAs and ensure business continuity. Managed stakeholder communications with clear incident updates to regional IT and business sponsors, and worked with problem management on root-cause analysis and corrective actions. Refined incident workflows, playbooks, and escalation paths, and served as the escalation point for complex user, network, remote access, and endpoint issues.
Incident Management
SLI/SLO/SLA
System Administrator
•
Middle
Pasha Global-Garden City Investment (Simba Casino)
•
Full-Time
Administered Windows and Linux servers, including Active Directory management, scheduled maintenance, troubleshooting, and endpoint management using SCCM/MEM. Monitored infrastructure alerts, responded to incidents with log-based diagnostics, supported escalations with RCA notes, and maintained backup operations with restore testing for audit evidence. Operated VMware environments in vCenter and supported core application and database health checks, including SQL Server/Postgres support tasks.
Incident Managementsince 2020
SLI/SLO/SLAsince 2020
VMWare
SQL
PostgreSQL
Junior IT Officer
•
Junior
Meliorate Foundation Uganda
•
Full-Time
Supported and troubleshot network and computer issues, including diagnosing and repairing hardware, operating systems, and applications for end users. Helped integrate and maintain local and wide area network configurations for improved performance, and monitored system and network availability. Drafted and enforced IT equipment/resource use policies, implemented security controls for confidential data, and prepared daily activity reports for the senior ICT specialist.