Alina Glavan

Tested complex payment file processing, including validation of structure, security controls, invoicing logic, and disbursement rules across multiple processing dates. Performed end-to-end testing across UI, API, and backend layers, including role-based access control verification. Managed manual testing for regression, load/performance, security, exploratory testing, and carried out root-cause analysis for defects. Built QA test artifacts in Jira and Confluence and used C# automation with Selenium and CI/CD through Azure DevOps, also supporting QA process improvements and onboarding.

Tested automotive and manufacturing workflows and a web-based desk booking application, validating data exchange and integration across production systems. Verified role-based access control for multiple user levels and tested core features such as reservations, scheduling, and user management. Conducted full-stack manual testing (functional, regression, scripted/exploratory, and non-functional) including load and performance checks. Managed the defect lifecycle and created and maintained test strategies and artifacts in Jira and related tooling.

Collaborated with software teams to identify and report issues observed in an in-house simulation test framework for autonomous driving systems. Performed root-cause analysis of software anomalies and test failures by using knowledge of simulation environments and system architecture. Validated complex interactions and edge cases within simulated driving scenarios and executed regression checks to ensure feature stability across releases. Tracked issues through resolution and participated in Agile defect triage and sprint activities.

Provided L1 support for telecom workforce management applications, managing and escalating network and customer faults to ensure timely restoration. Created and maintained trouble tickets in BMC Remedy ITSM, including accurate recording of issues, actions taken, and resolution outcomes. Delivered proactive updates to customers and monitored incident progress to keep stakeholders aligned and meet SLA targets. Coordinated with engineering, operations, and product support teams to resolve technical issues effectively.