Angelica Cabauatan -Bartolome

Support Specialist

8years of work

6years in support

2years leading teams

10people in the team led

Overview

Technical Support Analyst with experience providing Level 1 and Tier 2 application support for healthcare technology environments. Experienced in incident handling, troubleshooting, root-cause analysis, and support-ticket management using ServiceNow and Salesforce, along with client communication and technical documentation.

Timeline

Technical Support Analyst (Tier 2) · Middle

IQVIA · Full-Time

Apr 2026 to Present 7 Months Taguig In office

Provided Tier 2 application support for healthcare clients and stakeholders. Managed technical incidents and escalations using ServiceNow and performed advanced troubleshooting with root-cause analysis. Supported users via calls, chat, and email while coordinating with engineering teams to resolve complex issues.

ServiceNow

Technical Support System Analyst (Tier 1) · Middle

IQVIA · Full-Time

Jun 2020 to Apr 2026 5 Years 10 Months Taguig In office

Delivered Level 1 technical support across multiple healthcare platforms. Investigated system issues, performed root-cause analysis, and handled support tickets in Salesforce. Used TeamViewer for remote diagnostics and prepared technical documentation and knowledge base articles for faster issue resolution.

Salesforce

On-the-Job Trainee · Junior

Wizardtechinc. · Full-Time

May 2018 to Present In office

Installed CCTV systems for city halls and public areas. Configured central servers to manage surveillance data and supported network connectivity during system setup. Created and terminated RJ45 network cables and assisted senior technicians with installation and integration activities.

Technical skills

Mobile

Twilio

DevOps

Incident Management

Job preferences

Work permits: Philippines
Citizenship: Philippines
Employment type: Full-Time

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