Angelica Salas

Owned end-to-end readiness for new restaurant openings by partnering with general managers and multi-person management teams to implement company standards and operating routines. Supported 11 openings across multiple U.S. markets while training and coaching 80–100 front-of-house and back-of-house employees per site. Remained on-site for 1–3 months post-launch to close operational gaps, reinforce SOPs, and adapt processes for long-term stability. Led the OpenTable operational program across 16 locations and built role-specific resources to improve execution and consistency.

Managed day-to-day restaurant operations with a focus on service standards, operational procedure adherence, guest experience, and team accountability. Coached frontline employees and supported training, troubleshooting, and day-to-day problem solving in a high-volume environment. Continued to support new restaurant openings by translating company standards into practical workflows for newly formed teams.

Supported New Restaurant Openings by training and coaching newly hired teams during launch periods after progressing from server to bartender in early 2020. Developed cross-functional capability across host, service, bar, and guest-facing operations to establish a consistent operational foundation. Contributed to the onboarding and execution of launch workflows across multiple departments.

Supported office operations including client communication and correspondence in a fast-paced administrative environment. Tracked project deadlines and assisted with internal coordination to support delivery timelines. Managed routine administrative tasks to keep day-to-day operations running smoothly.