Anissa Reddick

Founded and directed an education organization, focusing on program operations and data management. Built structured tracking for enrollment, participation, progress, and outcomes, and created Excel dashboards and reports for performance monitoring. Performed data reviews and reconciliations to improve accuracy, and documented repeatable workflows for entry, records, and reporting. Trained educators and staff on program procedures and supported stakeholder reporting.

Led improvements for a Cosential CRM that was previously underutilized. Assessed CRM structure, data quality, and user needs, then reorganized fields, workflows, reports, and system functionality to better match business operations. Completed data cleanup, mapping, migration, and validation, coordinated UAT, and addressed issues found during testing. Created system documentation and delivered user training with a train-the-trainer approach for adoption.

Supported deployment of a customized EMKIS USA CRM for UK operations and served as a liaison between U.S. technical resources and UK business stakeholders. Gathered business requirements and prepared data for migration, including mapping, validation, and system testing support. Participated in UAT, documented defects, and communicated issues to technical personnel. Developed user documentation and helped drive adoption through training and ongoing support.

Administered and maintained Blackbaud Raiser’s Edge for membership operations, data integrity, reporting, and organizational research. Managed CRM records, fields, queries, and reports, and performed data audits to improve accuracy and consistency. Supported integration between QuickBooks and Constant Contact to keep information aligned across business systems. Produced reports and conducted prospect research, and documented procedures to help staff use CRM data and reporting tools effectively.