Annika Palmquist

Trained new employees on service procedures, guest communication, and workflow standards to ensure consistent daily execution. Provided ongoing coaching and clear instructions while coordinating training with active service operations. Supported accurate handoffs and adherence to established responsibilities during shifts.

Coordinated event logistics and managed large-party reservations, ensuring booking details and guest requests were accurately communicated. Acted as the main point of contact for guest and corporate client inquiries by phone and email, resolving scheduling and booking questions. Prepared event booking contracts using DocuSign and supported outreach to corporate contacts and local partners to drive event opportunities. Balanced multiple overlapping inquiries while maintaining a professional guest experience.

Created branded social media content and supported content marketing initiatives to engage the audience. Researched competitors, monitored social channels, and handled customer inquiries while maintaining a consistent brand voice. Assisted with ongoing channel activity and responsiveness to customer messages.

Provided attentive customer service during high-volume shifts and coordinated with teammates to support fast, accurate service. Assisted with training for new employees and maintained smooth workflows across duties. Handled cash transactions and ensured cash drawer balancing accuracy.