Arfeen Tauhid

Support Specialist

Overview

Cybersecurity-focused Computer Science & Engineering graduate with professional experience as a Desktop Support Engineer in an enterprise banking environment. Supports Windows and macOS users, troubleshoots endpoint and network access issues, and handles incidents with SLA compliance. Completed lab work for Active Directory security and Splunk-based security monitoring, and is seeking an entry-level SOC Analyst (L1) role.

Phone

Timeline

Desktop Support Engineer · Middle

Progressive Infovision (PIPL) · Full-Time

Mar 2026 to Present 8 Months Mumbai In office

Provided L1 desktop and IT support for enterprise banking users by diagnosing and resolving hardware, software, OS, and application issues. Troubleshot Windows and macOS environments and handled network connectivity and VPN/security access problems following enterprise controls. Supported endpoint security tooling (including installation/configuration and user-related security issues) and managed incidents and service requests while meeting SLA requirements.

Active Directory

Windows

VPN

Incident Management

Microsoft Office

Outlook

Projects

Enterprise SOC Monitoring Lab

Set up a Splunk-based monitoring environment to centralize security logs and support SOC-style detection of Windows security events. Created monitoring dashboards and documented configurations and troubleshooting steps while working through security monitoring workflows in a lab setting.

Active Directory Security Lab

Built an Active Directory lab by installing and configuring Windows Server and setting up AD users, groups, and Group Policy for centralized management. Simulated account compromise scenarios to validate and understand Active Directory security concepts and access controls.

Technical skills

Java

Python

SQL

JavaScript

Node JS

Java

Maven

Cybersecurity

Active Directory

SIEM

Zscaler

DevOps

Docker

Splunk

Windows

Windows Server

VPN

Incident Management

Databases

Redis

Job preferences

Work permits: India

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