Arshad Mohammed

Led enterprise IT operations for a multinational organization with offices across the Middle East, supporting 1000+ end users across multiple sites. Administered Microsoft Azure and Microsoft 365 services for email, identity and productivity, and maintained Active Directory for access and user lifecycle management. Managed email security using Mimecast, oversaw antivirus platforms, and operated backup and disaster recovery to ensure business continuity. Provided Tier 2 support and ran the IT service desk workflows for incident, SLA tracking, and reporting.

Managed IT support operations for 5000+ users across head office and multiple project site offices, handling technical escalations and end-user support. Supervised and coached help desk technicians, including onboarding and performance/disciplinary management. Administered Active Directory for provisioning and access controls, and ensured IT ticketing, reporting, and SLA compliance. Coordinated procurement and remote support workflows during site mobilization and de-mobilization events.

Provided Tier 1 and Tier 2 IT support including hardware troubleshooting, OS installation, and network configuration for SMB clients. Configured and maintained desktops, laptops, printers, and related peripherals. Supported LAN/WAN setup and structured cabling, and supported basic server administration activities.