Azad Vyas

Led IT mergers and acquisitions integration work covering unified communications systems, network infrastructure, applications, and security. Managed due diligence and created transition plans for integrating acquired company IT environments into DuraServ. Coordinated system migrations including POTS/VoIP to Microsoft Teams and oversaw transitions of domain ownership, email, and file sharing (including SharePoint). Drove legacy networking replacements and SD-WAN implementation while applying security remediation from third-party evaluations and coordinating vendor alignment.

Served as the primary technical point of contact for customer opportunities in Microsoft 365 Modern Workplace. Worked on Microsoft Copilot and Copilot Studio, supporting AI agent creation and end-to-end deployment architectures for enterprise customers. Conducted technical discovery and solution design workshops, delivered demos/training/webinars, and presented proofs of concept for Modern Workplace scenarios. Collaborated with sales and partners to shape technical win plans, coordinate competitive engagement, and drive remediation of technical blockers to achieve targets.

Led enterprise unified communications infrastructure including Cisco collaboration components and Microsoft Teams environments. Coordinated architecture upgrades and handled escalations for unified communications and collaboration issues. Worked with a managed services provider to sustain service operations and ensured appropriate usage across business customers and partners. Produced technical documentation and supported communications and training efforts to drive user adoption of unified communications services.

Managed Cisco UC collaboration projects for an enterprise customer base, aligning solution architecture with client business goals. Oversaw onboarding, training, and management of engineers and subcontractors while serving as escalation lead for complex customer issues. Led pre-sales and post-sales consulting across planning, design, and deployment lifecycles, including proof of concept activities. Created collaboration solution architecture for voice and video deployments and produced technical white papers for VoIP network design.

Managed operations and multiple projects with a team of engineers, overseeing forecasting for resources, costs, and monthly performance. Supported deployed technologies such as voicemail systems, bypass gateways, and network infrastructure while executing parallel-run strategies for conversions. Handled Cisco IPCC structures for premium customers, maintaining service levels and long-term relationships. Implemented process improvements and coaching using metrics to increase efficiency, reduce attrition, and improve delivery performance.

Worked on enterprise IPCC platform support within a call center IT environment, configuring Cisco ICM in a duplex setup for integrated call center capabilities. Performed regular maintenance including hot fixes, patch updates, and backups to ensure stable operations. Configured call manager and IP phone clusters across multiple locations and monitored routers for timely issue resolution. Established IT infrastructure for a new contact center office and supported WAN infrastructure with coordination across service providers.