Camelia Rosca
Customer Success Manager
Active 8 days ago
+40 (748) 166806 Invite to interview
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Overview
Technical skills
Timeline
Roles
Overview
Customer Success and technical support professional with experience across EMEA in technology-focused environments. Has managed retention and renewal activities, and also provided hands-on IT support including enterprise Windows migrations and support operations. Familiar with Salesforce for account records and with Azure WVD deployments, with strong multilingual communication in Romanian, Italian, and English.
Technical skills
AI/ML
ChatGPT
Claude
DevOps
SLI/SLO/SLA
Azure• 7y+
CI/CD
Marketing
Salesforce• 10y+
Timeline
Customer Success Representative
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Middle
Veeam Software
•
Full-Time
Managed renewal and retention activities for EMEA accounts, using proactive outreach and structured pipeline management. Conducted customer health checks and quarterly business reviews to align internal and customer stakeholders for account growth. Coordinated with Legal, Deal Desk, and partner support during contract negotiations and maintained accurate Salesforce records for reporting and forecasting.
Salesforce
Senior Technical Support Specialist with Italian
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Senior
Honeywell
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Full-Time
Provided technical support to internal and external customers in the Italian-speaking EMEA market within the Building Solutions domain. Reduced ticket resolution time through improved prioritization and streamlined support processes. Created internal documentation and supported cross-team knowledge sharing to improve issue handling and continuity.
Technical Support IT/EN
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Middle
Sunrise UPC GmbH
•
Full-Time
Supported Swiss customers with fixed telephony, internet, and TV service requests in a high-volume international environment. Resolved issues through troubleshooting while maintaining strong cross-cultural customer communication. Delivered consistently high customer satisfaction results while handling service requests efficiently.
Windows Engineer
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Middle
Microsoft
•
Full-Time
Supported enterprise migrations from Windows 7 to Windows 10, resolving most escalated application issues. Implemented application compatibility approaches such as shimming and supported performance troubleshooting for global clients. Assisted with Remote Desktop Services and Azure WVD deployments to improve customer adoption.
Azure
Service Desk Analyst
•
Middle
Wipro Limited
•
Full-Time
Provided IT support across voice and non-voice channels for international clients while ensuring SLA compliance. Supported customer issue resolution processes in a multi-client service environment. Served as CSAT manager backup based on strong customer service performance.
Technical Support Operator for Electronic Communications Services
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Middle
Computer Generated Solutions Romania Srl
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Full-Time
Handled first-line inbound customer inquiries by diagnosing technical and service-related issues. Resolved customer concerns or coordinated appropriate escalations to ensure timely resolution. Documented interactions and case outcomes in CRM systems, acted as backup for quality monitoring, and supported cross-functional projects requiring flexibility across operations.
Università degli Studi di Udine
Bachelor's Degree •
Foreign Languages and Literatures