Carol Smock

Recruited to stabilize and transform the organization, covering operational strategy, governance, workforce development initiatives, and fundraising. Led implementation and oversight of a $500K workforce development initiative with budget management and regulatory compliance. Partnered with the board to strengthen governance and operating policies while supporting long-term sustainability planning.

Established the first standalone enterprise PMO, creating governance, portfolio oversight, executive reporting, resource planning, and delivery standards aligned to corporate strategy. Led and mentored a cross-functional team and built organizational change management and workflow standardization. Implemented a Jira-based storytelling framework to improve adoption, readiness, and execution consistency.

Directed national consulting delivery and a portfolio valued at $12M+ across multiple concurrent client engagements. Managed resource allocation, financial oversight, delivery quality, and alignment between business objectives and execution plans. Translated corporate PMO practices into consulting delivery operations and mentored delivery and practice leaders.

Led a public-sector modernization initiative by overseeing reporting analysis and design for offender management transformation efforts. Managed a team evaluating 200+ reporting requirements, reducing final report deliverables by 40% while improving reporting effectiveness. Coordinated with executive stakeholders, technology teams, and program leadership to align reporting strategy and governance with transformation milestones.

Stabilized and strengthened operations during a practice transition by improving delivery capabilities and client satisfaction. Managed a consulting team and an annual $1.8M budget while leading technology transformation engagements. Built delivery management and operational improvement practices to enhance execution quality and overall practice performance.

Served on a delivery leadership team for a major federal modernization program in a highly regulated environment. Directed solution architecture, system design, and deployment activities for a Microsoft Dynamics transformation with integrations across legacy systems. Led cross-functional deployment cycles and released production-ready solutions on a quarterly cadence while meeting security standards.

Led CRM strategy and enterprise solution design across integration and business transformation workstreams. Directed CRM architecture and workstreams across Dynamics, Field Service, and ERP platforms, supporting technical design and stakeholder alignment. Partnered with executives and implementation teams to define requirements and build scalable solutions for process optimization and change.

Performed business and systems analysis for CRM modernization initiatives, translating requirements into actionable user stories. Led requirements gathering, workshops, integration analysis, and process documentation across multiple business units. Supported CRM platform implementation efforts and related legacy system integration activities.

Founded and grew an independent CRM consulting and advisory practice providing executive advisory services and business modernization delivery. Managed full lifecycle engagements including discovery, architecture, implementation, deployment, training, and adoption for multiple industries. Conducted executive workshops and business process assessments and led technology and integration evaluations aligned to business outcomes.