Chloe Adigwe

Coordinator

4years of work

2years leading teams

B2English

4companies

Overview

Customer and client support specialist with 2+ years of remote experience supporting US and Canadian clients through email, phone, and chat. Handles issue resolution and escalations, manages client request tracking in Zendesk and HubSpot, and coordinates follow-ups until closure. Also supports administrative workflows and document quality checks using CRM, spreadsheets, and office productivity tools.

Phone

Timeline

Virtual Client Services & Administrative Coordinator · Middle

LaguidaNg · Full-Time

Nov 2025 to Present 1 Year Lagos Partially remote

Served as the main point of contact for multiple US and Canadian clients via email, phone, and chat across time zones. Managed client request tracking and escalations, maintaining documented follow-ups until items were closed. Reviewed and quality-checked professional documents, coordinated interviews and meetings by time zone, and protected confidential client information.

Zendesk

HubSpot

Trello

Asana

ClickUp

Google Sheets

Slack

Google Workspace

Microsoft Office

ChatGPT

Claude

Copilot

HR Administrative Officer (NYSC) · Middle

Niger Delta Power Holding Company (NDPHC) · Internship

Feb 2025 to Nov 2025 9 Months Abuja In office

Resolved internal administrative and HR-related discrepancies as they arose and supported maintenance of personnel records. Performed accurate data entry and record keeping for a large set of staff files using spreadsheets and documented workflows. Drafted and dispatched official correspondence aligned with organizational documentation standards and helped streamline administrative processes.

Microsoft Office

Virtual Project/Research & Administrative Support Specialist · Middle

LaguidaNg · Contractor

Nov 2023 to Feb 2025 1 Year 3 Months Lagos Partially remote

Acted as a written point of contact between organizations and clients, tracking open items and following up until resolved. Managed a high-volume pipeline of submissions and deadlines across multiple client profiles to keep service timelines on track. Produced review materials to reduce repeated documentation errors and supported multiple research tasks using structured internal tracking.

Social Media Marketing & Administrative Intern · Junior

OliveTree Hair Clinic · Internship

Jan 2022 to Nov 2022 10 Months Enugu Partially remote

Maintained organized records of client communications and engagement data across multiple channels. Compiled weekly engagement reports for management and supported scheduling of brand communications. Assisted with administrative upkeep to ensure continuity of customer-related documentation.

Psychology Intern · Junior

Therapeutic Inclusive Schools · Internship

May 2022 to Oct 2022 5 Months Enugu Partially remote

Facilitated structured group workshops and documented participant feedback for reporting. Maintained confidential documentation for behavioral assessments across student files. Supported preparation and organization of information required for follow-up and internal reporting.

Technical skills

AI/ML

Claude

ChatGPT

Copilot

DevOps

Netlify

Job preferences

Work permits: Nigeria

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