Claudine Macklin

Risk & Compliance Analyst
12years of work
8years leading teams
10people in the team led
B2English

Overview

I am excited to apply for the Associate Underwriter position at New York Life. After building a substantial career in mortgage underwriting and financial risk analysis, I am intentionally transitioning into life insurance underwriting. Your emphasis on ongoing training, coaching, and mentorship is particularly appealing because it would allow me to bring established underwriting judgment while learning the medical and mortality-risk considerations unique to life insurance. Across high-volume underwriting assignments, I have evaluated complex financial information, applied detailed eligibility and investor guidelines, documented risk decisions, and communicated requirements with clarity and professionalism. At Pylon Lending and Milos Automation, I also worked closely with product and quality teams to assess automated underwriting outcomes and resolve discrepancies. These experiences have strengthened my analytical judgment, adaptability, and comfort with evolving decision-support technology. I would welcome the opportunity to contribute my underwriting experience, strong work ethic, and commitment to learning at New York Life. Thank you for your consideration.

Timeline

Technical Oversight – Underwriting · Middle
Pylon Lending · Full-Time
Apr 2026 to Aug 2026 4 Months Partially remote
Monitored and validated the accuracy and consistency of automated underwriting outputs across a set of active cases. Coordinated with Product, Quality Assurance, and Operations to resolve exceptions and apply risk judgment. Produced documentation of issues and helped ensure decisions followed underwriting expectations.
Underwriting Product Specialist / Subject Matter Expert · Middle
Indecomm Global Services (Milos Automation) · Full-Time
Nov 2024 to Dec 2025 1 Year 1 Month Partially remote
Reviewed automated underwriting results against lending rules and communicated discrepancies to technical and product stakeholders. Documented issues in a tracking system and contributed subject matter expertise to system testing and process improvements. Supported refinement of underwriting decisioning by clarifying rule interpretation.
Jira
Contract Underwriter · Middle
Indecomm Global Services (Flagstar Bank) · Full-Time
Jul 2023 to Nov 2024 1 Year 4 Months Partially remote
Evaluated mortgage applications by analyzing credit, income, assets, and liabilities along with supporting documentation. Applied investor underwriting guidelines to identify risk factors and determine conditions or decisions. Communicated requirements and outcomes to lending partners while maintaining quality of file reviews.
Operations & Compliance Consultant (Part-time) · Middle
American General Construction & Solar · Part-Time
May 2023 to Jan 2024 8 Months Branson In office
Supported operational and compliance workflows to help company leadership track performance. Helped manage documentation and process-related tasks aligned with internal requirements. Assisted with operational coordination and continued workflow improvement.
Seasonal Team Lead · Lead
H&R Block · Full-Time
Feb 2023 to May 2023 3 Months Springfield In office
Handled customer issues in a high-volume tax services environment and guided team prioritization. Coordinated resolution of inquiries and ensured follow-through on customer needs. Supported daily operations during the seasonal period.
Underwriting Trainer · Middle
AmeriHome Mortgage (Western Alliance Bank) · Full-Time
Dec 2020 to Oct 2022 1 Year 10 Months Partially remote
Trained underwriters on policy interpretation and decision quality expectations. Conducted knowledge transfer focused on consistent application of underwriting rules. Contributed to reducing defects and improving production through training outcomes.
Quality Control Project Manager · Lead
Indecomm Global Services (Flagstar Bank) · Full-Time
May 2019 to Dec 2020 1 Year 7 Months Partially remote
Led a remote team of auditors conducting monthly file reviews at scale. Investigated compliance exceptions and supported corrective actions based on review findings. Managed team output to maintain underwriting and compliance quality.
Contract Underwriter · Middle
Indecomm Global Services · Full-Time
Jan 2014 to Jan 2019 5 Years In office
Performed underwriting and risk evaluation for mortgage lending by reviewing borrower and supporting documentation. Applied relevant guidelines to identify risk factors and determine underwriting outcomes. Coordinated with lending stakeholders to support defensible decisions.
DePaul University
Bachelor's Degree · International Finance & Marketing
Chicago, Illinois

Technical skills

Analytics
Microsoft Excel

Job preferences

Work permits
United States
Employment type
Full-Time
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