Darren Heath

Advised leadership on technology strategy covering infrastructure, cybersecurity, resiliency, modernization, vendor selection, and operating risk. Designed and guided end-to-end implementation for cloud, networking, backup and continuity, connectivity, endpoint, voice, and security solutions. Managed client relationships and remained hands-on with incident response and provider coordination while defining technology roadmaps.

Led technology-enabled improvements to enterprise liquidity and risk workflows, partnering with business, technology, operations, and data teams to strengthen controls and operational resilience. Redesigned reporting workflows and automated repetitive steps to reduce manual analyst effort. Built event-driven automation using Microsoft Power Automate with Teams and SharePoint to coordinate upstream readiness and downstream notifications. Acted as an onshore change and issue-resolution lead for cash-related processes, coordinating testing and defect interpretation with offshore subject-matter experts.

Supported operating-model and technology-risk changes for a confidential financial-services divestiture. Coordinated system dependency mapping, separation requirements, and implementation readiness across stakeholders. Clarified requirements, documented decisions, resolved cross-team dependencies, and surfaced execution risks to help ensure controlled transition outcomes.

Coordinated quality delivery across development, QA, performance, integration, and end-to-end testing teams for enterprise initiatives. Served as a central escalation point to align teams around issue resolution, accountability, and release readiness. Focused on practical application improvements through cross-functional coordination and readiness-driven execution.

Led a global onshore/offshore technology quality organization supporting mission-critical capital markets applications. Directed regulatory and business-as-usual release delivery by setting quality strategy, staffing, execution plans, defect resolution, and production readiness. Managed functional, regression, integration, automated, performance, and end-to-end testing within CI/CD delivery processes, including Jenkins-based deployment of test code. Served as an escalation point for technology quality issues and coordinated with upstream, downstream, and production support teams to improve release resilience and timeliness.

Provided QA leadership and analytical support for bond business capabilities from requirements through implementation. Validated user interface data against backend database results and supported legacy-to-SimCorp conversion testing, including reconciliation and post-migration comparisons. Helped deliver credit-limit and credit-derivative functionality and supported development of internal applications used by the business.

Used SQL/Sybase, UNIX tooling, application logs, and scheduling/monitoring to diagnose production failures, isolate root causes, and restore critical services. Administered Calypso application servers and dependent processes, and supported calculation and reporting workloads. Created custom UNIX scripts to automate manual operations and partnered with Calypso development teams to test and resolve issues across front-end, batch, server, and calculation-grid components. Provided high-touch support for fixed-income traders and market stakeholders across multiple derivatives product types.

Resolved desktop, application, access, and connectivity incidents for trading-floor users in a time-sensitive environment. Triaged platform issues and coordinated escalations to drive timely restoration of services. Focused on maintaining reliable user access and connectivity while supporting real-time operational needs.