Deepika Kamble

Support Specialist

3years in support

4years in tech

2languages at B2 and above

B2English

Overview

Application Support Engineer with experience supporting banking applications such as WhatsApp Banking and an Edge Rewards system. Skilled in SQL-based reporting and operational support including monitoring, incident handling, log analysis, deployments, and RCA. Also provided portal support and client training while working with SQL, IIS, and DNS for technical setups and troubleshooting.

Phone

Timeline

Application Support Engineer · Middle

Trigent Software Pvt Ltd · Full-Time

Oct 2024 to Oct 2025 1 Year In office

Provided hands-on application support for banking channels, including WhatsApp Banking and an Edge Rewards application. Supported deployments and secure banking solution operations using monitoring and ticketing workflows. Performed SQL-based reporting, log analysis (HTTP and web/app errors), and root-cause investigation while coordinating incident handling, health checks, restarts, and OS patching, including DR activities.

SQL

Dynatrace

Jira

Linux

AWS

Incident Management

ITSM

Apache HTTP Server

Application Support Engineer · Middle

Datamatics Business Solutions Ltd · Full-Time

Mar 2022 to Oct 2024 2 Years 7 Months In office

Handled application support for Aptech’s portal with a focus on improving user engagement and optimizing portal functionality. Trained pan-India clients on new features, troubleshot issues, and supported software testing to ensure stable operations. Worked on technical support and setup using SQL, IIS, and DNS for exam server-related activities, contributing to effective problem-solving and customer satisfaction.

SQL

DNS

Mahatma Gandhi Mission College of Engineering and Technology

Bachelor's Degree · Computer Engineering

Noida, Uttar Pradesh

Projects

Smart Healthcare with Motion Sensor

Developed an Android healthcare application that monitors blood pressure to help reduce health risks such as heart disease. Focused on building maintainable reusable code and delivering reliable application performance and quality. The app is intended for individuals to track BP regularly.

Technical skills

SQL

Java

DevOps

AWS

Linux

Dynatrace

DNS

Apache HTTP Server

Incident Management

Windows

Databases

MySQL

Job preferences

Work permits: India

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