Diogo Rabello

Provided N1/N2 support for hardware, software, and network issues through incident handling. Supported users with Microsoft 365 services including SharePoint, Teams, Exchange, OneDrive, and Outlook. Helped deploy, configure, and maintain parts of the organization’s IT infrastructure while resolving connectivity and authentication problems.

Configured TP-Link Wi-Fi controllers and access points for corporate wireless deployments. Managed Wi-Fi settings in Omada SDN Cloud, including heat map configuration for monitoring and optimization. Performed hands-on wireless infrastructure setup tasks based on client requirements.

Supported end users (N1/N2) by diagnosing and resolving incidents across hardware, software, systems, and networks. Installed, configured, and maintained corporate computers, peripherals, and standard software. Troubleshot connectivity, authentication, and access to systems and network resources while working with Microsoft 365 and Active Directory.

Handled user support and incident resolution for hardware, software, and network environments. Managed Windows Server, Active Directory, and Hyper-V for infrastructure operations. Configured and maintained network segmentation and connectivity components including VLAN-related switching, Fortinet firewall services, VPNs, and access points, plus performed network monitoring and troubleshooting.

Provided technical support to users by handling incidents related to hardware, software, and network connectivity. Administered Windows Server and Active Directory, including user/group and access policy management, DNS and DHCP services, and Hyper-V with related group policies. Configured and maintained network infrastructure components such as pfSense firewalls, switches, and access points, while performing monitoring, troubleshooting, backup automation, and infrastructure setup tasks.