Elsayed Elbaz

Support practical labs in networking, operating systems, computer fundamentals, and Python programming. Assist students with IP addressing, subnetting, network configuration, OS setup, and troubleshooting exercises. Guide students through debugging and structured technical problem solving during lab sessions.

Administer and troubleshoot Windows Server and Active Directory environments, including domain endpoints, Group Policy, DNS/DHCP, and user administration. Support Microsoft 365 operations and investigate backup failures while assisting restore activities. Manage Sophos Firewall and Fortinet FortiGate configurations for NAT, VPN connectivity, and policy/access control troubleshooting. Monitor endpoint security in Sophos Central and handle infrastructure incident troubleshooting across Windows, Linux, networking, virtualization, DNS, and backup.

Provide onsite and remote IT support for 150+ endpoints, covering Windows OS issues, network connectivity problems, printers, and end-user software questions. Onboard devices to Active Directory and support centralized user, computer, and policy administration. Administer DNS and DHCP configurations and assist with Windows deployment, system updates, endpoint security checks, IT ticket handling, documentation, and asset tracking.