Eric Boyle

Led daily client service workflows across onsite and remote staff, coordinating scheduling, calls, follow-ups, and administrative completion. Developed and maintained SOPs, training guides, and onboarding materials to standardize service quality. Coached team members, reviewed work quality, and supported resolution of escalated concerns with leadership and clinical staff. Improved missed-call verification, scheduling compliance, records-request processes, and follow-up tracking.

Handled high-volume client phone calls and managed appointment scheduling, check-in/check-out, records coordination, payments, and client communications. Supported client service processes and tracked required follow-ups using practice tools. Monitored and reviewed phone calls primarily with PetDesk while using Shepherd practice management for day-to-day workflows.

Coordinated appointments and incoming calls for a busy veterinary practice, supporting client service at the front desk. Managed medical records and discharge documentation while communicating with clinical teams to ensure needs were addressed. Maintained organized records and helped keep front-office operations running efficiently.

Provided administrative and records support for clients seeking unemployment services. Assisted with unemployment application preparation and supported client registration in CalJOBS. Coordinated office processes and handled documentation to support service delivery.

Supported veterinary clinic front-office operations including scheduling and client reception. Prepared and processed paperwork and helped coordinate routine administrative tasks with veterinary staff. Assisted in maintaining smooth day-to-day coordination between clients and clinicians.