Fadiya Faizal

Supported commercial operations across pharmaceutical, medical-device, and FMCG workflows by coordinating customers, suppliers, and internal teams. Managed quotation and delivery coordination for medical devices, including device inventory maintenance and government-tender documentation. Performed reconciliation across orders, billing, inventory, and accounts, and built dashboards and recurring reports for operational KPIs. Documented recurring processes and created SOPs to improve consistency across customer support, reporting, billing, and supplier coordination.

Handled customer inquiries via email, phone, and shared inboxes, ensuring timely responses and accurate follow-up through to resolution. Coordinated orders and delivery activities, including supplier follow-ups, while investigating discrepancies across orders, billing, payments, inventory, and accounts. Maintained confidential customer and commercial records in ERP/CRM-related systems and built spreadsheet trackers to monitor operational KPIs and reconciliation status. Escalated complex issues with supporting context and coordinated with sales, finance, logistics, and warehouse teams to close blockers.