Favour Edewor

Researched target education accounts and identified decision-makers using sales research tools to tailor outreach. Ran high-volume outbound calling and multi-channel touchpoints to qualify prospects and support appointment booking for Account Executives. Managed early objections and gatekeeper navigation, and kept CRM records updated with qualification details and next steps across multiple systems. Received strong feedback in manager call reviews.

Performed high-volume B2B outbound calling and email outreach to research prospects and generate qualified conversations. Qualified leads for fit and decision-making authority, booked appointments for Account Executives, and supported consistent follow-up through the pipeline. Updated CRM records with prospect status and qualification notes, while handling objections and working through gatekeepers to reach relevant stakeholders.

Handled a high volume of customer interactions via Zendesk, phone, and live chat, addressing billing disputes, onboarding issues, and escalation requests. Communicated clearly and resolved cases with timely updates. Identified customers at risk of cancelling and created retention-focused cases to reduce churn.