Futurerootskids Kids

Support Specialist

4years in support

4years in tech

4years at Infosys

8skills

Overview

Technology Analyst with 4+ years of L2 application support experience in investment banking operations. Hands-on with SQL-based investigation, trade lifecycle exception handling, and incident root-cause analysis, with monitoring and visualization using Grafana and Prometheus. Contributes to automation and AI-assisted dashboarding to reduce manual effort and improve operational efficiency.

Timeline

Technology Analyst (Application Support) · Middle

Infosys · Full-Time

Jan 2022 to Present 4 Years 10 Months Warangal In office

Provided L2 application support for the end-to-end trade lifecycle in an investment banking environment. Used SQL to investigate trade booking exceptions, data mismatches, and settlement/reconciliation issues across integrated systems. Configured monitoring alerts and used Grafana and Prometheus to visualize batch workflows and proactively detect issues. Led automation and AI-assisted dashboard efforts to reduce manual effort, and performed root-cause analysis with post-incident follow-ups plus SOP/runbook creation.

SQL

Grafana

Prometheus

ITIL

Incident Management

Technical skills

SQL

Java

DevOps

Grafana

Prometheus

Incident Management

Linux

Windows

Unix

Job preferences

Work permits: India

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