Garima Chaudhary

Led cross-functional delivery for a digital lending product suite including LOS, LMS, and related apps. Coordinated API-driven data flows across lead ingestion, underwriting, servicing, and recovery. Managed Agile ceremonies and SDLC execution using Jira and Confluence to control sprint scope and dependencies. Drove change-request scope discussions with banking stakeholders and coordinated pre-deployment QA and VAPT report closures.

Coordinated travel-tech operational and technical workflows across booking platforms while bridging business teams with engineering. Led UAT and functional testing for booking engines, dynamic pricing, and payment checkout before production. Investigated production incidents by validating fixes with product and engineering teams using system logs. Monitored platform API connectivity and SLAs and produced technical SOPs for troubleshooting and cross-team handoffs.

Managed end-to-end delivery of high-volume travel booking requests across internal support teams and client accounts. Coordinated with vendors, partners, and field teams to balance operational timelines and dependencies. Resolved client escalations while maintaining high SLA adherence for monthly bookings. Analyzed customer feedback in Excel to identify recurring issues and recommend process improvements.

Led UAT execution and validation for travel booking platforms, including supplier API connectivity checks. Standardized documentation and SOPs to support consistent troubleshooting and handoffs between teams. Helped drive readiness for platform transitions by validating workflows prior to production deployment.

Managed end-to-end technical delivery planning and execution for a digital lending and mobility suite across web and mobile products. Coordinated with stakeholders to support change-request scope financial closures and prepared releases for deployment. Ensured pre-release QA readiness and supported client-facing demos and walkthroughs for LOS, LMS, and related components.