Garret Pittario

Owned complex enterprise support cases involving payment gateways, ERP and ecommerce integrations, APIs, merchant accounts, transaction processing, and account configurations. Conducted investigations into failed transactions, API disconnects, synchronization errors, data drops, and ledger discrepancies, then coordinated cross-team resolution and documentation. Supported multiple connected platforms and validated end-to-end integration behavior across systems. Administered Jira/Jira Service Management workflows and used Confluence to standardize troubleshooting guidance and internal knowledge.

Handled merchant and customer inquiries related to payment processing, ERP and ecommerce integrations, account access, configuration, onboarding, and transaction issues. Researched account histories and technical dependencies, maintained case records, and coordinated follow-through with internal and external stakeholders. Achieved promotion into senior technical escalation responsibilities based on case complexity handling and resolution support.

Investigated complex telecommunications customer accounts, discrepancies, and payment histories. Documented sensitive interactions and ensured follow-up commitments were tracked and completed. Focused on accurate investigation and customer communication for account-related issues.

Provided technical support for HealthCare.gov account access, authentication, and navigation in a high-volume contact center. Followed HIPAA, CMS, and privacy requirements while resolving customer issues related to system usage and account access. Managed cases with attention to security and compliance standards.

Provided desktop, network, VoIP, and security application support to international banking branches. Assisted with authentication and account-related issues while following high-security identity-verification procedures. Focused on timely resolution of technical problems affecting branch operations.

Managed corporate websites, ecommerce and merchant systems, servers, networks, VoIP, and remote access infrastructure. Supported ERP/CRM and payment and accounting-related systems, including reliability, upgrades, capacity planning, and continuity activities. Led user troubleshooting, vendor coordination, employee onboarding and training, and maintained documentation for cross-platform technical support.