Gilberto Chavez

Owned end-to-end business analysis for banking workflow solutions, from discovery and requirements to implementation, UAT, release validation, and post-launch support. Translated stakeholder needs into backlog items, business rules, and acceptance criteria, and facilitated backlog refinement with developers and business partners. Investigated incidents and enhancement requests using SQL and workflow/business-rule analysis, led defect triage, and managed UAT planning, execution, and production verification.

Developed application features using React, C#/.NET, SQL Server, and REST APIs in an Agile environment. Participated in sprint delivery activities including debugging, code reviews, and using GitHub for version control and Postman for API testing.

Supported vendor onboarding and review/approval workflows by defining enhancement requirements. Validated roles and permissions, coordinated defect testing, and improved audit-readiness related workflows. Ensured changes aligned with business process and operational needs.

Provided business analysis and production support for an established credit approval application. Investigated incidents, validated data with SQL, and coordinated enhancements with technical teams. Led UAT and regression testing for releases, including scenarios involving mobile approvals.

Led discovery and requirements activities for automating a DocuSign client onboarding workflow. Owned solution design and backlog grooming, then supported UAT, rollout, and stabilization. Improved onboarding processing time significantly by redesigning the workflow and validating outcomes during delivery.