Guillermo Velez
Customer Service Representative
Overview
Customer experience professional with 6+ years of experience supporting e-commerce customers, including eBay selling and payments assistance. Handles English-speaking client requests by investigating account and transaction issues, documenting cases, and coordinating escalations. Also has experience training new customer service agents with a focus on quality, process adherence, and customer satisfaction.
Phone
Timeline
eBay Selling and Payments Account Trainer
·
Middle
Teleperformance
·
Full-Time
Trained and coached new customer service agents on support workflows, tools, customer communication, and process requirements. Coordinated with Quality Assurance, Operations, and client stakeholders to address process gaps and update training materials. Produced and improved training guides and presentations to improve consistency and time-to-proficiency.
eBay Selling and Payments Account Customer Service Representative
·
Middle
Teleperformance
·
Full-Time
Supported English-speaking eBay customers with questions related to selling, payments, accounts, and transactions via phone, chat, and email. Investigated customer concerns, explained next steps, and escalated cases that required additional review. Maintained accurate case documentation and followed established procedures while tracking customer experience metrics such as CSAT and resolution rate.
Job preferences
- Work permits
- Colombia
- Employment type
- Full-Time
- Locations
- Envigado
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