Harwansh Pratap Tiwari
Harwansh Pratap Tiwari

Harwansh Pratap Tiwari

AI/ML • Management: 3-5 years • Bengaluru, India • UTC+05:30 • Work permits: India • Available in 4 weeks
Jira Developer
4+ years exp
Management: 3-5 years
Python
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Overview
Technical skills
Timeline
Roles

Overview

Atlassian Platform Lead with 9+ years of experience architecting, governing, and operating enterprise Jira, Jira Service Management, and Confluence environments. Leads platform strategy, release and reliability operations, marketplace app lifecycle governance, and cost optimization, including DC-to-Cloud migrations. Builds AI-augmented ITSM automation integrations using Azure and AWS services with Jira REST API.
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Technical skills

Python
DevOps
AWS
Azure
AWS Lambda
Rest API
New Relic
Bitbucket
Platform Engineering
SLI/SLO/SLA
AI/ML
AWS Bedrock
LLM
Management
Jira
Confluence
Miro
Analytics
Power BI
Design
Figma

Timeline

Lead Operations Analyst • Lead
3M • Full-Time
Oct 2022 to Present 4 Years Bengaluru In office
Own enterprise Atlassian platform strategy and operations for a Jira/JSM/Confluence portfolio, covering roadmap, release planning, governance standards, and KPI monitoring. Designed JSM service models and established workflow, permission, and configuration conventions, while managing the marketplace app portfolio and platform cost optimization decisions. Built an AI-augmented ticket automation pipeline using Azure and AWS services (including Lambda, Bedrock) integrated with Jira REST APIs, and led Jira Data Center operations and DC-to-Cloud migrations.
Jira
Confluence
Azure
AWS
AWS Lambda
AWS Bedrock
Python
Rest API
Power BI
Figma
Miro
New Relic
Golden Gate University
Doctoral Degree (PhD) • Business & Data Analytics
2026 San Francisco, California
Cloud Automation Engineer • Middle
ICE Mortgage Technology • Full-Time
Dec 2021 to Oct 2022 10 Months Pune In office
Built ScriptRunner-based automations to streamline Jira workflow execution and recurring administration tasks. Supported Atlassian platform upgrades and operational controls, including access governance, plugin/app lifecycle, dashboards, permissions, and integration reliability for an enterprise environment. Helped define governance frameworks and best practices for Atlassian implementations.
Jira
Confluence
Bitbucket
Senior Associate Consultant • Senior
Infosys • Full-Time
Nov 2019 to Nov 2021 2 Years Bengaluru In office
Administered an enterprise Jira platform supporting 45,000+ licensed users, including advanced administration and technical escalation support. Contributed to Jira Server-to-Data Center migration activities by assisting with plugin compatibility checks and post-migration stabilization. Supported Jira Align SAFe planning through configuration of agile structures and synchronization between Jira and Jira Align.
Jira
Software Engineer • Middle
Birlasoft • Full-Time
Nov 2018 to Nov 2019 1 Year Bengaluru In office
Administered Jira for a 1,000+ license enterprise environment, covering workflows, permission schemes, dashboards, filters, project configuration, and user access management. Handled escalated administration requests and assisted with configuration changes and issue analysis to keep operations running smoothly.
Jira
Associate Software Engineer • Middle
Meredith India Services • Full-Time
Mar 2017 to Nov 2018 1 Year 8 Months Bengaluru In office
Provided Jira platform support for an enterprise environment with 1,000+ users, handling access requests and ongoing administration. Supported project work by maintaining dashboards and reporting, assisting with issue investigation, and providing configuration support to administrators and teams.
Jira