Harwansh Pratap Tiwari
Jira Developer
4+ years exp
Python
Active 8 days ago
+91 (8817) 649038 Invite to interview
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Overview
Technical skills
Timeline
Roles
Overview
Atlassian Platform Lead with 9+ years of experience architecting, governing, and operating enterprise Jira, Jira Service Management, and Confluence environments. Leads platform strategy, release and reliability operations, marketplace app lifecycle governance, and cost optimization, including DC-to-Cloud migrations. Builds AI-augmented ITSM automation integrations using Azure and AWS services with Jira REST API.
Technical skills
Python• Senior • 4y+
AI/ML
LLM
AWS Bedrock• 3y+
DevOps
Platform Engineering
SLI/SLO/SLA
Bitbucket• 5y+
AWS• 4y+
AWS Lambda• 4y+
Azure• 4y+
New Relic• 4y+
Rest API• 4y+
Analytics
Power BI• 4y+
Design
Figma• 4y+
Management
Jira
Confluence
Miro
Timeline
Lead Operations Analyst
•
Lead
3M
•
Full-Time
Own enterprise Atlassian platform strategy and operations for a Jira/JSM/Confluence portfolio, covering roadmap, release planning, governance standards, and KPI monitoring. Designed JSM service models and established workflow, permission, and configuration conventions, while managing the marketplace app portfolio and platform cost optimization decisions. Built an AI-augmented ticket automation pipeline using Azure and AWS services (including Lambda, Bedrock) integrated with Jira REST APIs, and led Jira Data Center operations and DC-to-Cloud migrations.
Jira
Confluence
Azure
AWS
AWS Lambda
AWS Bedrock
Python
Rest API
Power BI
Figma
Miro
New Relic
Golden Gate University
Doctoral Degree (PhD) •
Business & Data Analytics
Cloud Automation Engineer
•
Middle
ICE Mortgage Technology
•
Full-Time
Built ScriptRunner-based automations to streamline Jira workflow execution and recurring administration tasks. Supported Atlassian platform upgrades and operational controls, including access governance, plugin/app lifecycle, dashboards, permissions, and integration reliability for an enterprise environment. Helped define governance frameworks and best practices for Atlassian implementations.
Jira
Confluencesince 2021
Bitbucket
Senior Associate Consultant
•
Senior
Infosys
•
Full-Time
Administered an enterprise Jira platform supporting 45,000+ licensed users, including advanced administration and technical escalation support. Contributed to Jira Server-to-Data Center migration activities by assisting with plugin compatibility checks and post-migration stabilization. Supported Jira Align SAFe planning through configuration of agile structures and synchronization between Jira and Jira Align.
Jira
Software Engineer
•
Middle
Birlasoft
•
Full-Time
Administered Jira for a 1,000+ license enterprise environment, covering workflows, permission schemes, dashboards, filters, project configuration, and user access management. Handled escalated administration requests and assisted with configuration changes and issue analysis to keep operations running smoothly.
Jira
Associate Software Engineer
•
Middle
Meredith India Services
•
Full-Time
Provided Jira platform support for an enterprise environment with 1,000+ users, handling access requests and ongoing administration. Supported project work by maintaining dashboards and reporting, assisting with issue investigation, and providing configuration support to administrators and teams.
Jirasince 2017