Ioanna Gkasiou

Client Advisor

25years of work

8years leading teams

4years at Yource Greece

11companies

Overview

Customer-facing advisor with experience handling inbound support by phone and email, onboarding clients, and resolving application-related transaction issues in a financial services context. Previously worked in logistics, invoicing, and administrative operations, including vendor invoice reconciliation and back-office documentation. Has basic English and strong German/Greek language skills, with user-level knowledge of Outlook and ERP tools (MS Dynamics 365).

Phone

Timeline

Swiss German Client Advisor · Middle

Yource Greece · Full-Time

Oct 2022 to Present 4 Years 1 Month Athens In office

Handled inbound customer support via calls and email, and followed up to ensure customer issues were fully resolved. Performed onboarding calls to guide existing clients through setup and completion of local business profiles. Coordinated with service requirements to ensure listings complied with platform expectations, including Google Business profile setup.

Financial Services Advisor (German & English) · Middle

Sitel Greece · Full-Time

Aug 2022 to Sep 2022 1 Month Athens In office

Responded to general customer inquiries through chat and telephone. Supported customers with troubleshooting technical application issues related to transactions. Took ownership of back-office tasks and maintained follow-ups and documentation for customer concerns.

Project Assistant · Middle

STILL AG · Full-Time

Feb 2022 to Jun 2022 4 Months Otelfingen In office

Performed cleanup and maintenance of customer master data to improve data quality and consistency. Supported administrative project work for operational readiness and correct customer records. Ensured updated information aligned with ongoing business needs.

Employee · Middle

Scan-Center (tax office of the city of Zurich) · Full-Time

Mar 2021 to Dec 2021 9 Months Zurich In office

Triangulated vendor invoices as part of tax-office processing workflows. Sorted and organized tax returns and vendor documentation for accurate handling. Helped ensure records were prepared in the required format for further administrative steps.

Employee (B2C Logistics) · Middle

Mobilezone Holding AG · Part-Time

Sep 2020 to Jan 2021 4 Months Regensdorf In office

Created delivery notes and invoices for B2C orders. Managed product dispatch by preparing and sending orders and organizing shipping materials and documents. Supported inventory and order logistics to ensure timely delivery to customers.

Officer in charge (stationary traffic control) · Middle

City Police Zurich · Full-Time

Jul 2017 to Apr 2020 2 Years 9 Months Zurich In office

Created referrals within the administrative fine procedure based on stationary traffic control activities. Provided office reception for visitors in the building and supported day-to-day administrative handling. Followed established processes for documentation and administrative workflow.

Customer Advisor (children's shop) · Middle

Gwunderfizz GmbH · Part-Time

Mar 2015 to Jun 2017 2 Years 3 Months Zurich In office

Provided customer service and managed customer communications. Coordinated with suppliers and customers to support order execution. Handled cash management tasks and contributed to stock management for store operations.

Delivery · Middle

Quickmail AG · Part-Time

Nov 2013 to Dec 2013 1 Month Zurich In office

Supported delivery operations as part of distribution activities. Coordinated dispatch and routing for deliveries based on operational needs. Handled basic delivery workflow tasks to ensure timely shipment.

Company employee · Middle

Gate Gourmet · Part-Time

Sep 2012 to Nov 2012 2 Months Zurich In office

Worked in company operations on a part-time schedule supporting workplace tasks at the airport. Assisted with operational handling required by the employer. Followed internal procedures to support day-to-day activity flow.

Manager and Administrator · Lead

One Digital · Full-Time

Mar 2003 to Mar 2011 8 Years Athens In office

Led a small team and coordinated internal workflows, including order and stock management. Controlled incoming invoices and prepared outgoing invoices for business administration. Supported customer service activities and ensured operational documentation and follow-up were completed.

Officer in charge (call center) · Middle

Electra Hella's S.A. · Full-Time

Jun 2001 to Feb 2002 8 Months Athens In office

Worked in a call center, handling customer interactions. Managed correspondence in German and English as part of customer communication workflows. Supported day-to-day call center and messaging tasks to assist customers.

Job preferences

Work permits: Switzerland

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