Irving Gomez

Provided end-user technical support for desktop and laptop computers, printers, and network connectivity issues. Administered Active Directory user accounts, including creating/deactivating users, updating permissions, and managing group policies. Installed and maintained wireless access points to support reliable connectivity, and built and tested RJ45 Ethernet cabling for wired connections.

Completed hands-on IT training covering system diagnostics, hardware repair, network infrastructure, and technical support. Assisted with Ethernet cabling, wireless access point setup, and basic network troubleshooting. Supported Active Directory user account creation and access changes under supervision, and provided entry-level help for printers and peripheral connectivity issues with escalation of more complex cases.

Maintained inventory and accountability records for high-value military equipment, vehicles, and parts. Troubleshot common issues with printers, tablets, and desktop computers used by personnel, and assisted Marines with basic technical problems and system operation. Trained new Marines on equipment procedures and proper handling of sensitive assets while keeping secure records in a mission-focused environment.