Isaac Fernandes

Operations Manager
6years of work
6years in operations
4years leading teams
3.4years average tenure

Overview

Business operations and client relationship professional with experience coordinating service lifecycles, resolving complex customer issues, and managing cross-functional workflows from planning through completion. Also works as an independent AI quality evaluator, reviewing AI-generated business outputs for accuracy and usability, alongside property and contracting operations management.
Phone

Timeline

Property Operations Coordinator · Middle
Fernandes Estate Group · Full-Time
Jan 2020 to Present 6 Years 10 Months In office
Coordinated communication between tenants and property owners, including service requests, repairs, vendor relationships, and lease-related documentation. Tracked outstanding issues and evaluated service proposals and expenses to support timely resolution while reducing disruption to occupants. Supported owners with operational information, financial records, and maintenance decision-making.
AI Generalist / Quality Evaluator (Independent Contractor) · Head+
Mercor · Contractor
Partially remote
Evaluated AI-generated business materials and analytical outputs for accuracy, adherence to instructions, usability, and overall quality. Diagnosed issues using defined evaluation criteria and provided structured written feedback to support improvements. Worked independently with remote collaboration tools while meeting deadlines for completed evaluations.
Owner & Operations Manager · Lead
Silna Contractor Services LLC · Full-Time
Jan 2024 to Present 2 Years 10 Months In office
Owned and operated a licensed roofing and exterior contracting business, serving as the main client contact from inquiry to closeout. Coordinated proposals, contract negotiations, scheduling, permitting, inspections, vendors, subcontractors, and project documentation. Handled invoicing and collections while monitoring project costs, change orders, and profitability to improve operational consistency.
Real Estate Sales Associate · Middle
Realty ONE Group MVP · Full-Time
Jan 2025 to Dec 2025 11 Months In office
Advised buyers and sellers on pricing, contract considerations, and key transaction decisions while maintaining responsive client communication. Coordinated inspections, vendors, marketing activities, negotiations, and milestone tracking through closing. Addressed client concerns and guided customers through complex steps of the real estate process.
Chief Financial Officer & Project Manager · Head+
The Better Roofing Inc. · Full-Time
Jan 2022 to Jan 2025 3 Years In office
Managed roofing project coordination, including scheduling, customer and vendor communications, contracts, and administrative workflows. Oversaw budgeting and tracked project costs, cash flow, and payments to support operational decisions. Collaborated with ownership and external suppliers and subcontractors to address project and operational issues.
Worcester State University (ex Worcester State College)
Bachelor's Degree · Business Administration
2018–2023 Worcester, Massachusetts

Job preferences

Work permits
United States
Citizenship
United States
Employment type
Full-Time
Open to AI agents: they read this profile and start a dialog through Alionalion.io/@isaac-fernandes/mcp
Alion · People, companies and AI agents in one graphalion.io/@isaac-fernandes