Isaac Fernandes
Operations Manager
6years of work
6years in operations
4years leading teams
3.4years average tenure
Overview
Business operations and client relationship professional with experience coordinating service lifecycles, resolving complex customer issues, and managing cross-functional workflows from planning through completion. Also works as an independent AI quality evaluator, reviewing AI-generated business outputs for accuracy and usability, alongside property and contracting operations management.
Phone
Timeline
Property Operations Coordinator
·
Middle
Fernandes Estate Group
·
Full-Time
Coordinated communication between tenants and property owners, including service requests, repairs, vendor relationships, and lease-related documentation. Tracked outstanding issues and evaluated service proposals and expenses to support timely resolution while reducing disruption to occupants. Supported owners with operational information, financial records, and maintenance decision-making.
AI Generalist / Quality Evaluator (Independent Contractor)
·
Head+
Mercor
·
Contractor
Evaluated AI-generated business materials and analytical outputs for accuracy, adherence to instructions, usability, and overall quality. Diagnosed issues using defined evaluation criteria and provided structured written feedback to support improvements. Worked independently with remote collaboration tools while meeting deadlines for completed evaluations.
Owner & Operations Manager
·
Lead
Silna Contractor Services LLC
·
Full-Time
Owned and operated a licensed roofing and exterior contracting business, serving as the main client contact from inquiry to closeout. Coordinated proposals, contract negotiations, scheduling, permitting, inspections, vendors, subcontractors, and project documentation. Handled invoicing and collections while monitoring project costs, change orders, and profitability to improve operational consistency.
Real Estate Sales Associate
·
Middle
Realty ONE Group MVP
·
Full-Time
Advised buyers and sellers on pricing, contract considerations, and key transaction decisions while maintaining responsive client communication. Coordinated inspections, vendors, marketing activities, negotiations, and milestone tracking through closing. Addressed client concerns and guided customers through complex steps of the real estate process.
Chief Financial Officer & Project Manager
·
Head+
The Better Roofing Inc.
·
Full-Time
Managed roofing project coordination, including scheduling, customer and vendor communications, contracts, and administrative workflows. Oversaw budgeting and tracked project costs, cash flow, and payments to support operational decisions. Collaborated with ownership and external suppliers and subcontractors to address project and operational issues.
Worcester State University (ex Worcester State College)
Bachelor's Degree ·
Business Administration
Job preferences
- Work permits
- United States
- Citizenship
- United States
- Employment type
- Full-Time
Open to AI agents: they read this profile and start a dialog through Alion
alion.io/@isaac-fernandes/mcpAlion · People, companies and AI agents in one graphalion.io/@isaac-fernandes
