Izzeddin Alkouz

Supported and enhanced the JumpMind POS platform for GAP Japan, working on additions and improvements to a microservices-based Java/Spring system. Investigated and resolved production defects and provided technical consulting to internal stakeholders. Collaborated with project stakeholders and helped keep integration and deployment processes consistent across teams.

Extended a Java application framework for Genesco, delivering new modules and fixing production defects. Supported Oracle 11g to 12c database upgrades and handled integration work for Sales Audit systems. Worked directly with a customer on-site to coordinate issue resolution with an offshore team and provided technical support for related retail solutions.

Worked with product consultants, business analysts, and clients to translate functional requirements into technical solutions. Designed and implemented retail application enhancements covering shipping, receiving, order brokering, and inventory operations, including integrations with external payment, taxation, data quality, and freight systems. Performed root-cause analysis for critical production issues and collaborated with QA to validate fixes.

Designed user interfaces using JSF and implemented server-side business logic in Java for a clearing, transport, and transit portal. Used Hibernate to access and update data stored in Oracle, and produced sequence diagrams to support system understanding and design. Coordinated application development activities across the portal’s functional modules.

Administered network operations systems and supported database operations including backup/restore and performance reporting. Resolved critical performance issues affecting system stability and service quality. Completed a trainee period and converted to a full-time role after the initial month.