James Mcgowan

Reached KPI targets while delivering strong customer service. Educated customers on products and services and recommended options based on needs. Managed leads and follow-ups in a CRM, supporting the full sales cycle. Handled store open/close duties and prepared bank deposits.

Provided customer service throughout the sales process to support satisfaction. Built rapport through active listening and by tailoring recommendations to customer needs. Coordinated with the sales team to help implement sales strategies.

Built client relationships through consistent outreach including calls, emails, and meetings. Presented product features and benefits to improve closing outcomes. Managed leads, ran product demonstrations, and consistently met monthly sales quotas.

Helped clients and investors find and purchase properties. Consulted clients and prospective customers on real estate and real estate law questions. Managed previously held licensing through a Keller Williams partner organization.

Acted as a shift leader and handled opening and closing the store independently. Managed cash handling including counting and deposits and worked toward sales targets. Built customer relationships and supported employee scheduling.

Served as assistant store manager, including in 2018 as the youngest assistant manager in company history. Tracked store sales and finances, handled money counting, and processed vendor invoices. Supported daily customer service and operations.