Jennifer Okeke

Customer Service Representative

12years of work

8years leading teams

2.7years average tenure

MiddleSupport Engineer

Overview

Customer and operations professional with 5+ years of experience handling customer enquiries, order management, and administrative coordination. Transitioning into customer service and virtual assistant work, supported by training in IT support, CRM, advanced Excel, and AI productivity tools. Experienced in maintaining records, schedules, inboxes, and clear written communication across teams.

Phone

Timeline

Customer and Operations Manager · Lead

Jennique · Full-Time

Jan 2021 to Present 5 Years 10 Months Abuja In office

Coordinated daily operations to ensure tasks, orders, and deliverables were completed accurately and on schedule. Acted as a first point of contact for new customers, handling weekly enquiries and resolving customer issues. Maintained organized records and reports and scheduled tasks across team members while monitoring deadlines.

Customer/Operations Specialist · Middle

VeraNora Fashion House · Full-Time

Jul 2017 to Dec 2020 3 Years 5 Months Port Harcourt In office

Provided customer support in person, by phone, and via messaging, supplying accurate product and order information. Managed the order lifecycle from placement to delivery, including follow-up and after-sales support. Handled complaints professionally, maintained customer and inventory records, and supported day-to-day business operations.

Personal Assistant to the Director · Head+

Hope Foundation · Full-Time

Jan 2017 to Jun 2017 5 Months Port Harcourt In office

Provided administrative support to the director, including scheduling, correspondence, and document preparation. Organized files, records, and meeting materials while handling confidential information. Coordinated communication between the director, staff, and external stakeholders.

Agricultural Science Tutor (NYSC) · Middle

Corpus Christi College · Full-Time

Jul 2014 to Aug 2015 1 Year 1 Month Enugu In office

Planned and delivered Agricultural Science lessons and supported student progress through assessment and guidance. Built communication and presentation skills through a public service teaching role. Supported students with study progress tracking and learning assistance.

Job preferences

Work permits: Nigeria
Salary: from $15k per year
Employment type: Full-Time

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