Josh Bostrom

Administers Microsoft 365, Entra ID, and Intune for 175 users, handling account lifecycle, device provisioning, and onboarding/offboarding. Maintains Windows Active Directory and supporting server infrastructure, and leads technology improvement initiatives including platform and help desk changes. Manages the campus network with VLAN switching and enforces security practices such as MFA, backups, least-privilege access, and regular permission audits. Oversees IT procurement, budgeting support, and vendor coordination while advising leadership on IT investments.

Processes government correspondence and manages client records using Microsoft Access, supporting day-to-day office and administrative operations.

Performs regression and other software testing for a game product and documents defects found during test cycles. Logs reported issues in Jira to support tracking and resolution workflows.

Diagnoses desktop and laptop hardware and software issues and provides technical troubleshooting support. Recommends products based on customer needs, supporting the IT-related sales and support process.