Kadesha Dobbs

Project Leader (Engineering)

9years of work

4years leading teams

10people in the team led

2.5years average tenure

Overview

I am a dedicated healthcare operations professional with over 10 years of experience in specialty pharmacy, HUB services, patient access, and team leadership. In my current role as a HUB Fulfillment Supervisor, I oversee daily operations, support a team of specialists, manage escalations, monitor performance, and identify opportunities to improve workflows and efficiency. I have a strong background in employee coaching, client relations, problem-solving, and ensuring patients receive timely access to their medications. I am passionate about developing successful teams, improving operational performance, and delivering quality service. I am now looking to advance into a management role where I can apply my experience, leadership skills, and commitment to continuous improvement to make a positive impact on the organization.

Phone

Timeline

Supervisor, HUB Fulfillment Services · Middle

AscellaHealth LLC · Full-Time

Apr 2026 to Present 7 Months In office

Supervised daily operations for a multi-program HUB fulfillment team of 8–12 specialists, managing workload prioritization and aging queues. Led escalations with specialty pharmacies, prescribers, clients, and internal teams to remove barriers to timely medication access. Reviewed pipeline and turnaround-time reporting and coached the team on documentation accuracy, client-specific workflows, and follow-up requirements.

Supervisor, HUB Fulfillment Services · Middle

AscellHealth LLC · Full-Time

Apr 2026 to Present 7 Months In office

Supervised daily HUB fulfillment operations for multiple healthcare client programs, managing workloads, aging queues, and service-level and quality expectations. Led escalations with specialty pharmacies, prescribers, and clients to remove barriers to medication access. Produced operational reporting on pipeline and turnaround times and implemented workflow improvements and quality processes. Coached a team of specialists, including onboarding, cross-training, and performance accountability.

Lead HUB Fulfillment Specialist (Cross-Training) · Lead

AscellaHealth LLC · Full-Time

Apr 2021 to Apr 2026 5 Years In office

Coordinated high-volume fulfillment workflows across specialty medication programs, including pharmacy selection and prior authorization follow-up. Managed patient/provider outreach and acted as an escalation resource for complex cases and documentation requirements. Supported KPI tracking, workflow analysis, and process refinements aimed at improving operational consistency and reducing aged inventory.

Lead HUB Fulfillment Specialist, Cross-Training · Lead

AscellHealth LLC · Full-Time

Apr 2021 to Apr 2026 5 Years In office

Coordinated high-volume fulfillment workflows across specialty medication programs, including pharmacy selection, prior authorization follow-up, and patient/provider outreach. Served as an escalation point for complex cases, ensuring adherence to documentation and client requirements. Supported KPI reporting and workflow analysis to reduce rework and improve operational consistency. Contributed to training and peer support for consistent execution across program queues.

HEDIS Coordinator (Remote) · Middle

Independence Blue Cross · Full-Time

Jan 2022 to Apr 2024 2 Years 3 Months Philadelphia Partially remote

Processed large volumes of medical charts while supporting HEDIS documentation quality, audits, and regulatory reporting requirements. Coordinated provider outreach and medical-record retrieval to meet reporting and audit deadlines. Ensured chart documentation aligned with required standards and supported audit readiness through timely completion of records.

Senior Audit Support Assistant, Re-Pricing · Senior

Cotiviti · Full-Time

Mar 2021 to Jun 2021 3 Months Blue Bell In office

Reviewed healthcare claims and supporting documentation to check accuracy for audit readiness. Assessed pricing methodologies and verified that required details and documentation met audit expectations. Supported internal audit support and re-pricing workflows with attention to correctness and completeness.

Bookmarking Medical Record Specialist · Middle

Cotiviti · Full-Time

Jun 2017 to Mar 2021 3 Years 9 Months Blue Bell In office

Supported high-volume medical-record processing with a focus on reporting and documentation quality. Contributed to workflow standardization and helped maintain consistent documentation practices across processing queues.

Technical skills

Cybersecurity

HIPAA

Job preferences

Work permits: United States
Citizenship: United States
Salary: from $80k per year
Employment type: Full-Time

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