Kalpana Prasad

Lead project and program delivery governance across major client engagements. Translate broad requirements into plans, milestones, and delivery commitments with defined scope and dependencies. Establish governance standards for decision forums, escalation, change control, and reporting, while negotiating resourcing and overseeing partner implementation through operational readiness.

Lead an integrated enterprise program across multiple component projects from planning through closeout, accountable for scope, schedule, cost, quality, resources, and risk. Manage multi-workstream scope and change control across B2B billing, CPQ, RMA, and tax, including critical path control and corrective actions for variances. Direct matrix teams and offshore delivery, establish governance and steering forums, and drive end-to-end implementation readiness including integration testing, cutover, go-live, and hypercare.

Develop project plans, roadmaps, and delivery schedules with ongoing KPI, scope, budget, risk, and progress reporting to leadership. Gather and translate requirements into detailed integrated schedules across multiple stakeholder groups. Lead enterprise process improvement for a quarter-end operating model and coordinate delivery for an annual operating plan portfolio and data warehouse transformation.

Deliver data science programs for a major electronics client by coordinating cross-functional teams and technical specialists. Resolve cross-team blockers using a Scrum of Scrums approach, clarify ownership, and drive accountable timelines with early risk escalation. Build and execute structured plans with defined roles, deliverables, milestones, and success criteria, delivering customer analytics on schedule.

Held a combined business analysis and QA role within a data systems environment. Assisted with analysis and testing activities supporting project delivery. Coordinated with team members to support validation and alignment on requirements and quality.

Worked as a Junior Software Developer supporting software delivery in a banking environment. Contributed to implementation tasks alongside the development team. Provided development support to help ensure timely delivery of banking application work.

Worked as a QA Analyst in a commercial banking context. Supported testing activities as part of the delivery process for business applications. Collaborated with product and engineering stakeholders to support quality expectations for releases.

Facilitated agile delivery for the Client Acquisition and Service team, including AML and insider risk initiatives. Supported the team with agile ceremonies and coordination to maintain delivery progress. Helped manage risks and delivery flow for program work within the client acquisition and service domain.