Kaneza Davinah

Launched customer-facing operations for a delivery startup, supporting high delivery volume. Managed customer complaints and cancellations and ensured timely resolution while maintaining service quality. Drafted contracts with riders and dispatchers, led recruitment and onboarding, coordinated a small marketing team, and handled day-to-day HR coordination. Used Excel, WhatsApp Business, and Instagram to manage records, communications, and logistics coordination.

Welcomed and directed attendees during library-hosted events to ensure smooth entry and a positive visitor experience. Supported event coordination by providing information to guests and assisting with onsite flow and guidance. Returned for another major event in 2026, showing consistent reliability and professionalism.

Managed guest bookings and reservations, including handling changes and cancellations professionally. Served as the first point of contact by greeting guests and responding to questions and concerns. Provided tour guiding services using local knowledge and communication skills to support guest satisfaction.

Completed an A-Level tourism internship focused on safari operations and customer-facing roles. Assisted with practical activities that strengthened communication and hospitality skills in a professional tourism environment. Gained foundational exposure to how safari operations support guest services.