Katrina Dusaj

Legal Specialist

19years of work

2years in legal

2years leading teams

3.7years average tenure

Overview

Customer-focused sales and administrative professional with 12+ years of experience supporting clients, managing high-volume communications, and maintaining organized records. Worked in merchant services advising with outbound lead generation, onboarding support, and ongoing account troubleshooting. Also supported legal office correspondence and administrative filing, as well as frontline customer service in hospitality.

Timeline

Founder / President / Merchant Services Advisor · Head+

TruSwipe Payments · Full-Time

Jan 2024 to Present 2 Years 10 Months In office

Provided outbound prospecting and follow-up to acquire new merchant customers. Explained payment processing options, reviewed merchant statements, and recommended POS and processing solutions. Managed onboarding steps through post-install support, coordinating with relevant partners to resolve issues. Maintained organized records of leads, applications, and account status while prioritizing multiple conversations.

Independent Broker / Merchant Service Advisor · Middle

5 Star Payment Solutions · Full-Time

Aug 2016 to Jan 2023 6 Years 5 Months In office

Performed outbound calling to generate leads and maintained ongoing follow-up with prospects and existing customers. Supported customers by answering questions and driving retention-oriented resolutions. Collaborated on marketing materials and strategies to grow the customer base. Managed multiple conversations in a fast-paced sales environment with independent prioritization.

Legal Assistant · Middle

Berndt Beach & Associates · Full-Time

Nov 2019 to Mar 2022 2 Years 4 Months In office

Handled legal office correspondence by communicating with courts and supporting day-to-day administrative needs. Prepared, typed, and filed basic legal documents with attention to deadlines and accuracy. Answered and routed phone calls and supported office tasks in a professional environment. Focused on timely document processing and reliable information flow.

Administrator / File Clerk · Middle

Fraser & Souweidane · Full-Time

Aug 2011 to Dec 2013 2 Years 4 Months Mount Clemens In office

Managed filing systems, records, and word-processing tasks to support administrative operations. Operated a multi-line phone system to answer, screen, and route calls while taking accurate messages. Maintained organized document and records-management processes for efficient retrieval. Supported clerical workflows and ensured information was handled correctly.

Server / Hostess · Middle

Ristorante Di Fratelli · Full-Time

Oct 2007 to Jun 2012 4 Years 8 Months In office

Provided responsive customer service in a fast-paced dining environment while coordinating guest needs. Recommended options to improve the guest experience and support higher average ticket size. Managed guest flow and collaborated with front- and back-of-house teams to keep service running smoothly. Maintained a welcoming experience through timely communication and multitasking.

Job preferences

Work permits: United States
Salary: from $60k per year
Employment type: Full-Time

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