Kevin Ruseler

Managed a portfolio of commercial loan and lease accounts by assessing account risk and resolving deficiencies through negotiated payment arrangements. Coordinated complex cases across credit, customer service, accounting, legal counsel, brokers, recovery vendors, and remarketing partners. Supported buyouts, negotiated settlements, payment relief requests, and recovery handoffs while keeping accurate account and communication records. Produced delinquency and deficiency reporting and escalated disputes, unusual activity, and suspected fraud.

Resolved high-volume customer issues for ESPN+ digital services, combining troubleshooting with clear customer communication. Diagnosed account, access, streaming, and device-related problems and guided customers through resolution. Focused on retention and service recovery by addressing customer concerns promptly and professionally.

Prospected and developed B2B opportunities by qualifying prospective clients and aligning them with sales executives. Communicated solution value during commercial conversations to move prospects through the pipeline. Coordinated client handoffs and maintained engagement to support sales follow-up.

Provided first-line technical support in a multinational environment by troubleshooting user issues and assisting with service restoration. Documented incidents and coordinated escalations to appropriate teams while maintaining service quality standards. Supported ongoing user requests with timely communication and accurate case records.

Handled high-volume telecommunications sales while also supporting customers with service and issue resolution. Used needs-based selling to recommend suitable plans and managed follow-ups to improve retention. Addressed customer concerns through problem-solving and coordination to support ongoing service satisfaction.