Kholoud Mostafa

Managed calendars, appointments, and email correspondence to ensure timely follow-ups. Handled data entry, organized files, and prepared documentation using MS Office and cloud tools. Provided remote administrative and customer support, responding to inquiries and coordinating communication between clients and service providers. Produced reports, presentations, and correspondence tailored to client requirements.

Coordinated customer service visits by scheduling and tracking appointments between customers and company technicians. Answered customer inquiries about products, installation, and maintenance services. Investigated and resolved complaints, escalating technical issues to the appropriate technician when required. Maintained accurate records of customer interactions and service requests.

Supported recruitment by screening CVs, arranging interviews, and coordinating candidate communications. Coordinated employee training programs and maintained training records. Managed attendance and leave documentation and prepared related attendance reports. Prepared employment contracts and onboarding documents while maintaining confidential personnel files.

Provided customer service to trainees and visitors and supported day-to-day interactions at the training center. Conducted ICDL examinations as part of the center’s testing activities. Managed customer documentation and records related to training and exam processes.