Kishore Pagadala

Provided 24x7 L2/L3 production support for enterprise .NET applications hosted on AWS, handling incident triage and end-to-end resolution for P2/P3 events. Led RCA for high-priority production defects and partnered with development teams on permanent code and infrastructure fixes. Authored service procedures in ServiceNow, supported change management, and coordinated CI/CD deployments with verified production outcomes. Managed daily Cisco Tidal batch operations and ensured SSL/TLS, SOX readiness evidence, and DR drill validation including DNS cutovers.

Analyzed AWS utilization across development, QA, and production environments to identify idle capacity and orphaned storage. Coordinated decommissioning of redundant test infrastructure and rightsized over-provisioned instances to reduce cloud hosting expenses. Focused on improving operational cost efficiency while maintaining service readiness.

Supported application-side data validation and migration of legacy records into an Enterprise Records Management System. Coordinated with MuleSoft engineers to troubleshoot connectivity, API payload issues, and schema mismatches to ensure complete historical data migration without loss. Acted as a subject matter expert for troubleshooting and migration readiness.