Livia Bursuc

Handled customer inquiries and communications with prospective clients. Provided product and service/order information and managed phone-based interactions. Maintained daily administration responsibilities and supported basic bookkeeping tasks while producing activity reporting.

Published job ads, screened CVs, and coordinated interview scheduling. Participated in interviews, supported candidate assessment, and prepared employment documentation. Managed employment contracts, amendments, termination documents, and maintained personnel files, attendance, and leave records. Supported internal policies review, audits/compliance activities, and coordinated training sessions based on identified needs.

Coordinated communications between accommodation providers and the tour operator. Negotiated contracts and commercial terms with hotel partners and updated offers, rates, and services across relevant channels. Reviewed and applied contractual terms and ensured administrative coordination with partners.

Recruited, trained, and coordinated a team of hotel reservations agents. Managed reservations for an international hotel chain and handled customer relations, including complaint resolution. Administered booking platforms and property management systems (PMS) and supported operational processes.

Delivered educational and administrative activities for a mixed-age preschool group. Collaborated with parents and colleagues and organized classroom, educational, and extracurricular activities. Managed day-to-day planning and supported children’s learning and development.

Managed reservations across multiple booking channels and communicated with guests. Handled guest questions, supported room allocation, and processed payments. Also supported recruitment and human resources activities related to reservations operations.

Presented banking products and services to customers and advised them on loans, deposits, and insurance products. Prepared loan application documentation and supported both individual and business clients. Maintained customer-focused communication throughout the onboarding and documentation process.

Provided administrative and secretarial support for the university. Maintained basic accounting records and handled student fee administration. Assisted students and prospective applicants by providing information and general support.

Managed recruitment and employee selection processes. Administered employment contracts and maintained HR documentation. Supported hiring-related administrative workflows and ensured accurate personnel records.