Luciana Medina

Coordinated teams developing an ERP software application. Gathered and analyzed requirements, created Jira user stories, and tracked execution progress. Evaluated ERP functionalities and proposed improvements for product enhancement.

Delivered BI solutions involving ETL processes and data preparation. Built applications and dashboards using Qlik Sense and Looker. Wrote SQL queries against Oracle databases using tools such as TOAD and PLSQL Developer, and supported reporting needs for stakeholders.

Supported software development projects for SanCor Salud using Agile/Scrum practices. Organized teams and facilitated ceremonies and Agile events, including backlog refinement together with the Product Owner. Analyzed requirements and helped track project progress toward delivery milestones.

Worked on preventive maintenance activities for a transmission network. Provided maintenance, support, and supervision for SDH, DWDM, and IP/MPLS network technologies across Claro operations in multiple countries. Collected, analyzed, and reported daily and weekly network statistics, and monitored internal and customer-facing tickets for issue control and follow-up.

Contributed to R&D of telecommunications products and services focused on innovation. Analyzed technical documentation for large customer bid requirements and supported responses to tenders. Provided technical support, negotiated with suppliers, and prepared technical and commercial reports for proposals.

Planned and coordinated project tasks and monitored construction/site work progress. Analyzed project costs, organized working groups, and managed contractors including sourcing and contracting. Served as a central point for execution planning and delivery oversight.

Provided support for 3G transmission technology within Claro Argentina. Performed troubleshooting on multiplexor equipment across 2G and 3G sites using multiplexor management systems such as Marconi and Alcatel. Supported ongoing operations and resolved technical issues through diagnostic and monitoring activities.

Coordinated telecommunications installation and upgrade work on-site. Managed planning of tasks and organization of the team, including coordination with external suppliers. Ensured execution planning and delivery follow-up during radio-frequency related projects.